IT Administration & Support Coordinator

The role focuses on supporting daily IT MSP operations, helpdesk administration, supplier coordination, project administration, governance documentation, asset management, procurement-related activities, and Sage Pastel Partner Processing.

Key Responsibilities:

• Manage daily IT support operations and helpdesk ticket workflows.
• Support project coordination, tracking, and general administration.
• Attend and participate in operational and project meetings.
• Assist with governance processes, including document preparation and review.
• Support asset management administration, including coordinating asset meetings and assisting with reports and documentation.
• Assist with procurement processes, including supplier coordination and order-related tasks.
• Act as the central liaison for service providers & vendors in multi-vendor support environments.
• Assist with Sage Pastel Partner Processing.

The ideal candidate should be well organised, professional, able to communicate clearly, and comfortable working in a busy IT MSP support and operations environment.

Experience:

• IT Administration & Support: 3 years (Preferred)
• Sage Pastel Partner: 1 year (Required)

Language:

• English (Required)

Work Location: In person