IT Assistant

Purpose

BlackMagic Group is looking for an IT Assistant to support the Port Elizabeth branch with day-to-day IT duties. The role is mainly focused on assisting with computers, networking, weighbridge systems, printers, internet connectivity, and other branch technology. The person must be hands-on, reliable, willing to learn, and able to assist staff with basic IT issues while escalating more complex problems when required.

Key Responsibilities

· Assist staff with basic computer, printer, email, software, and user-access issues.

· Set up and support desktops, laptops, printers, scanners, and other office IT equipment.

· Assist with networking support, including internet connectivity, Wi-Fi, LAN cables, routers, switches, and IP-related troubleshooting.

· Support the weighbridge computer system and assist with basic connectivity, hardware, and data-capturing issues.

· Help install software, updates, antivirus tools, and basic system configurations.

· Assist users with shared folders, printers, emails, company systems, and general IT problems.

· Report IT faults, track issues, and follow up with service providers when required.

· Assist with CCTV, telephones, biometric systems, and other branch technology where applicable.

· Maintain basic records of IT equipment, repairs, replacements, and recurring faults.

· Assist with basic coding, reports, system checks, small software changes, or troubleshooting where required.

· Escalate technical problems that cannot be resolved at assistant level.

· Support branch operations with any other reasonable IT-related duties as required by management.

Skills Required

· 6 months to 2 years of IT support, networking, or computer support experience.

· Experience supporting branch operations in transport, logistics, weighbridge, warehouse, or industrial environments.

· Exposure to basic database systems, reports, or internal business applications.

· Basic IT qualification, certificate, diploma, or relevant practical experience.

· Good understanding of computer hardware, Windows operating systems, printers, and common office software.

· Basic networking knowledge, including Wi-Fi, LAN, IP addresses, routers, switches, and cabling.

· Some coding knowledge would be an advantage, such as HTML, PHP, JavaScript, SQL, Python, or similar.

· Ability to troubleshoot basic hardware and software problems.

· Good communication skills and willingness to assist non-technical users.

· Ability to follow instructions, work under supervision, and escalate issues when needed.

· Experience with weighbridge systems, logistics, transport, warehouse, or industrial environments would be an advantage.

Work Location: In person