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Live · posted 1 weeks agoFull-time

IT Governance & Risk Coordinator: SLS: RA: Sanlam Risk & Savings: Bellville

Sanlam

Cape Town, Western Cape

Salary not listed

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

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Job description

Who are we?

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

Sanlam Risk and Savings (SRS), which is one of the businesses within SLS, offers Risk & Savings solutions to various segments within the market.

What will you do?

IT Governance Standards and Policy Adoption

  • Ensure cluster adherence to Group IT Governance standards and drive adoption of Group governance policies.
  • Facilitate governance self-assessments, gap analysis and implementation plans.
  • Assist with developing, reviewing, communicating, rolling out and maintaining supplementary IT policies, standards, procedures and governance artefacts aligned with Group requirements and applicable regulatory expectations.

Governance Reporting and Leadership Support

  • Keep the CIO, IT Senior Managers and IT Leadership informed of governance activities, policies, risks and decisions.
  • Assist with reporting to Group Governance Forums and relevant IT leadership structures.
  • Support governance reporting on information security, operational resilience, technology risk, policy compliance and control effectiveness.

IT Risk Management and Escalation

  • Support maintenance and reporting of the IT Risk Register, including risk identification, assessment, escalation, treatment tracking and management review.
  • Assist with implementing and monitoring IT risk management practices aligned with Sanlam Group governance requirements and operational risk frameworks.
  • Monitor adherence to governance standards and escalate significant non-compliance, control weaknesses, overdue actions and emerging risks to the Internal Governance Officer and relevant leadership structures.

Audit, Remediation and Control Monitoring

  • Work with the CIO, IT Senior Managers and key stakeholders to facilitate internal and external IT audit execution.
  • Monitor and track remediation actions arising from audits, risk assessments, governance reviews, compliance assessments and management reviews to support timely closure.
  • Assist with oversight of key IT controls and control-effectiveness assessments to strengthen risk mitigation and audit readiness.

Stakeholder and Regulatory Coordination

  • Collaborate with Internal Governance, Information Security, Risk Management, Compliance, Internal Audit, Operations and IT delivery teams to strengthen governance outcomes.
  • Assist clusters with IT service management activities.
  • Assist with regulatory and risk assessments relating to technology governance requirements applicable to South African financial services organisations. What will make you successful in this role?

Qualifications:

  • Relevant qualification in either Information Systems, IT Governance, Risk management, Internal Audit or Compliance.

Experience:

  • 3 to 5 years relevant experience within a technology control environment with the focus on either Information Technology, IT Governance, IT Risk Management, Internal Audit, External IT Audit, Compliance or Information Security Governance.
  • Exposure to operational risk management practices within the financial services industry will be an advantage.

Knowledge:

  • IT risk management principles, methodologies and risk-reporting practices.
  • Internal control frameworks, governance processes and control-monitoring practices.
  • Interpret governance, risk, compliance and control requirements; and translating this into practical tracking and reporting activities.
  • Audit processes and issue-remediation tracking.
  • Information security governance principles and technology control environments.
  • South African financial-sector governance and regulatory expectations affecting technology environments.

Competencies:

  • Communicates effectively
  • Decision quality
  • Analytical thinking
  • Cultivates innovation
  • Plans and aligns
  • Concern for accuracy
  • Customer focus
  • Collaborates
  • Drives results
  • Influencing and gaining commitment
  • Team success
  • Being resilient
  • Computer skills (MS Office) Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through others Collaborates - Contributing through others Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 1 October 2026.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Found on Indeed · Posted 1 weeks ago · Last checked Today

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 1 weeks ago

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