IT Hardware & Application Support Lead (7–10 Years Experience)

Our strength our stakeholders

At Sanghvi, we have the mission to be a global leader in crane rental services, heavy lifting and engineered transport for our clients.

Sanghvi Movers Limited culture is something that has been evolving and growing with our company over last few decades. Working together as one company, one team, with one focus, we can bring you extensive engineering expertise and high quality and safety standards deliver value to a wide breadth of industry sectors and projects.

We aim to develop long term relationships with our internal associates in order to prosper the growth of the individual and company.

We believe that employee satisfaction starts with creating a supportive and inclusive environment where every employee feels welcome, no matter their personal or professional backgrounds to achieve this we always focus on building and nurturing mutual trust.

Life at Sanghvi Movers Limited At Sanghvi, we believe that the success and development of the company are in the hands of our people. We have the top professionals in crane industry working with us and the company is committed towards nurturing talent and providing equal opportunities for their development.

Recreational Approach Throughout the year, we have various activities and training planned for employees at all levels. We have employee engagement activities like Annual sports tournament, Annual day Celebrations, Birthday Celebrations, Traditional Day and Independence Day celebration, Diwali, Dassehra and Vishwakarma pooja etc.

We have adopted global best practices in the key areas of employee appraisals, employee engagement and employee recognition. We have been practicing a robust and structured process to identify and nurture key talent to build the company’s leadership pipeline.

Gender Equality Sanghvi Movers Limited strongly believe in gender equality and our commitment to gender equality is evidenced at every level. It includes equal treatment and access of female and male employees to opportunities and company resources.

Sanghvi Movers Believes in providing equal opportunities and consideration for both women and men employees in promotions; pay raises; desirable, preferred jobs; advancement, and inclusion in decision-making processes. We are liberal, fair and open to new ideas without discrimination.

Prevention of Sexual harassment (POSH) of women at workplace The company is committed to provide a work environment that is free of inappropriate behavior of all kinds and harassment on account of age, physical disability, marital status, race, religion, caste, sex, sexual orientation or gender identity.

The policy has been framed in accordance with provisions of “The Sexual Harassment of Women at Workplace Act, 2013

Our success is based on our people. In the glorious journey of more than 3 decades we have evolved every associates as a family member. There is respect and dignity and promote sense of personal responsibility.

IT Hardware & Application Support Lead (7–10 Years Experience) Position: IT Hardware & Application Support Lead (7–10 Years Experience)

Reports To: India IT Infrastructure and Security & India IT Application

Department: Information Technology

Location: KSA

Job Type:

Job Summary

We are looking for an experienced IT Hardware & Application Support professional with 7–10 years of hands-on experience in managing end-user computing, enterprise applications, infrastructure coordination, and IT service delivery. The role requires strong troubleshooting skills, stakeholder management, and experience supporting business-critical systems, such as SAP S4 HANA, HRMS, and other Business applications.

Key Responsibilities :

• IT Hardware & Infrastructure Support

• Manage desktops, laptops, printers, scanners, and other end-user devices.

• Install, configure, and maintain Windows-based systems and standard IT tools.

• Manage hardware procurement, asset tracking, AMC coordination, and warranty management.

• Coordinate with the India IT Infra team for network, server, and security-related issues.

• Ensure minimal downtime and high system availability

• Application Support

• Provide L1 support for enterprise applications (ERP, HRMS, CRM, etc.).

• Support business users in modules such as Finance, Sales, Procurement, Production, etc.

• Log and track incidents via ITSM ticketing tools and ensure SLA adherence.

• Coordinate with vendors for bug fixes, patches, and enhancements.

• Assist in user acceptance testing (UAT) and system upgrades.

• IT Service Management

• Ensure timely resolution of IT tickets.

• Maintain documentation for IT processes and SOPs.

• Support IT audits and compliance activities

4. Security & Compliance

• Ensure endpoint security policies are implemented.
• Coordinate antivirus, patch updates, and access controls.
• Support IT security initiatives and awareness programs.

5. Team & Vendor Coordination

• Coordinate with hardware vendors and application partners.
• Provide periodic MIS reports to IT leadership.

Required Skills & Competencies

• Strong troubleshooting skills (Hardware, OS, Applications)
• Good understanding of networking basics (LAN, WAN, VPN)
• Experience with ERP systems (SAP S4 HANA preferred)
• Knowledge of ITIL processes
• Effective communication and stakeholder management skills
• Ability to manage multiple priorities under pressure.

Technical Skills

• Windows OS (Client & Basic Server Knowledge)
• Microsoft O365 Application
• Active Directory & User Management
• SAP S/4HANA / ECC (Preferred)
• Endpoint Security Tools
• Ticketing tools (Fresh Works)

Educational Qualification

• B.E./BSC or MCA or equivalent
• ITIL Certification (Added Advantage)

Experience Required

• 7–10 years of relevant experience in IT Hardware & Application Support
• Experience in the Manufacturing / Service industry preferred.

Key Performance Indicators (KPIs)

• SLA Adherence- 98 %
• System Uptime -98 %
• Ticket Resolution Time
• User Satisfaction Score
• Audit Compliance Score