IT Help Desk Technician (5PM-2AM SAST)

Riverfy

Johannesburg, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

Riverfy is an IT support and security software solutions company. Our mission is to help businesses achieve more through the efficient use of innovative technology solutions. We strive to maintain an impeccable level of service delivered with a sense of warmth and friendliness to our clients.

This is a full-time remote role.

About the role:

The primary responsibilities include support of all of our clients' software/hardware and connectivity issues. The support technician must be able to communicate effectively with our clients to gather detailed information about their issues and resolve in an orderly fashion. In addition, work closely with team members for special projects and resolving complex issues. Help desk technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closure. Additional support responsibilities to include maintaining backups, updating documentation and send email communication to clients.

Responsibilities:

Helpdesk Support

Monitor/Assign and respond to tickets submitted through Connectwise
Troubleshoot and provide a resolution to user issues
Install or upgrade software/hardware equipment
Assist and train users on a new hardware or software use
Work with software vendors to diagnose and resolve issues
Assist with onsite configurations for Bay Area clients as needed

Communication:

Communicate to users at all levels the status of assigned tickets and expected resolution.
Document troubleshooting process and procedures in Atlassian
Inform the team of any issues impacting the client

Requirements:

1-5 years experience supporting users in an Active Directory environment
Strong Understanding of Microsoft Windows Operating systems
Strong documentation and communication skills
Proven track record as a team player in a fast-paced environment
Client Care Experience

Excellent Written and Oral Communication Skills Required

Job Type: Full-time

Pay: R19 476,00 - R26 558,00 per month

Work Location: Remote

Apply on Indeed Share

Good to know

What does this it job pay?

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Do I need experience for it jobs in Johannesburg?

This it role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 1 weeks ago