IT Helpdesk Support
UnaFinancial
Cape Town, Western Cape
This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).
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IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.
Job description
The new employee will be responsible for:
- Providing first- and second-line IT support to employees.
- Managing IT incidents and service requests through the ticketing system.
- Installing, configuring, and troubleshooting hardware and software.
- Supporting user account management (Active Directory, VPN, etc.).
- Assisting with laptop provisioning and asset management.
- Supporting network, printer, and peripheral issues.
- Escalating complex issues to the appropriate IT teams.
- Creating and maintaining IT documentation and user guides.
- Provide on-site IT support for employees (Windows laptops, printers, network access).
- Active Directory (user creation, password reset, group membership.
- Google Workspace (email setup, account access, group management).
- Software installation and troubleshooting.
- Antivirus administration (Kaspersky).
- Basic network troubleshooting (LAN, DHCP, Wi-Fi connectivity).
- Ticket handling via Jira Service Desk.
- Escalation of complex issues to Global IT team.
- Basic support for CCTV systems.
Technical Requirements Good knowledge of:
- Windows 10/11 administration.
- Active Directory administration.
- Google Workspace administration.
- Understanding of: TCP/IP fundamentals.
- DHCP / DNS basics.
- OSI model (basic level).
- LAN/Wi-Fi troubleshooting.
- Information security basic principles.
- Experience with ticketing systems (Jira preferred).
- Basic Linux knowledge.
- Soft Skills.
- Strong communication skills (fluent in English).
- Customer-oriented mindset.
- Ability to prioritize tasks and manage workload.
- Calm under pressure.
- Team player.
- Self-motivated and proactive.
Preferred Qualifications
- Experience in IT Help Desk or Desktop Support.
- Knowledge of Windows, Active Directory, and networking fundamentals.
- Familiarity with ticketing systems such as Jira or Service Desk.
- Strong troubleshooting and communication skills.
- Ability to work independently and collaborate with international teams.
- Degree or HND related to Information technology.
- Professional IT certification will be an advantage.
Job Type: Full-time
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this it job pay?
This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).
Do I need experience for it jobs in Cape Town?
This it role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted 1 months ago
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