IT L2 Technician

Location: Johannesburg, ZA

Date: 17 Aug 2026 Application closing date: 21 August 2026 Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

The South African IT Operations team will form a significant part of the Group as a central hub.

The Technical Support Engineers will be responsible for the day-to-day delivery of an IT Support Service to selected Inspired Schools in the given regions: Reddam House and Reddford House.

We are looking for a competent Technical Support Engineer (Level 2 Support) who will be responsible for finding solutions to the more complex issues, which cannot be solved by the Level 1 Support. He/she will administer a variety of technical projects related to the setup, maintenance, and support of the School's IT Systems. The Technical Support Engineer is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

KEY RESPONSIBILITIES:

To diagnose and resolve software and hardware incidents, including operating systems (Windows, ChromeOS, macOS, Linux, Android, iOS) and across various software applications. To assist all our users with any logged IT-related incidents when called upon.

• To take ownership of issues by carrying out a problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other Support Teams where necessary.
• To accurately record, update, and document requests using the IT Service Desk System. To install and configure the new IT equipment. To resolve incidents and upgrade different types of software and hardware. To resolve incidents with printers, copiers and scanners.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.
• Maintaining customer satisfaction.
• Exhibit a flexible approach to working rotationally and provide necessary cover where needed.
• Manage asset registers and data lines.
• Performing daily/weekly/monthly checks and checking backups.
• Application configuration and support.
• To work within the relevant legislation, policies and procedures.
• To contribute to Inspired Group IT Projects.
• Organization Responsibilities
• This position reports to the IT Manager- "region".

THE IDEAL CANDIDATE WILL HAVE:

Requirements of the role:

Hard skills:

• Educated to diploma or certification level

• Previous experience of working in an IT Support role, preferably 3+ years

• ITIL experience

• Advanced knowledge of Microsoft Windows 10/11, Windows Server 2012 or higher, macOS, ChromeOS, Linux, Android, and iOS operating systems as well as various software packages including Microsoft Office 365, Adobe, Google Suite

• Proficient in Internet-related applications

• Networking and network administration experience

• Server administration experience

• Excellent IT skills and computer literacy

• Previous experience in a customer service role

• Advanced level in English (both written and verbal)

Soft skills:

• Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical Colleagues at all levels in the Organization

• Good interpersonal skills, accountability

• Can handle conflict

• Ability to think analytically, conceptually, and systemically to resolve problems, make decisions

• Attention to detail

• Punctual and time-focused

Additional skills:

• Experience with (Student) Management Information Systems

• Experience with CRM Systems

The Perfect Match:

• You will flourish in this role, if you enjoy working in IT and dealing with clients in a fast-growing international organization

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information; https://jobs.inspirededu.com