IT Officer - Head Office
Redpath Mining Contractors and Engineers
Johannesburg, Gauteng
IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.
This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).
Job description
MINIMUM REQUIREMENTS
Matric certificate / equivalent
Diploma / Degree in: Information Technology / Computer Science or related field
Relevant certifications — CompTIA A+, Network+, Microsoft certifications, CCNA or JNCIA-Junos,
2–5 years IT support experience
Experience in a multi-user or multi-site environment
Exposure to mining environment
EXPERIENCE, KNOWLEDGE & SKILLS
Basic to intermediate knowledge of: Hardware and software troubleshooting
Networking fundamentals (TCP/IP, DNS, DHCP)
Windows operating systems and Office 365
Active Directory and user administration
Understanding of IT support processes (helpdesk, ticketing systems)
ROLES & RESPONSIBILITIES
Provide first line technical support to end-users including escalation of matters
Install, configure, and maintain: Desktop computers, laptops, and mobile devices, Printers and peripheral equipment
Troubleshoot and resolve hardware, software, and connectivity issues
Support users both onsite and remotely
Log and track incidents, service requests, and resolutions
Assist in maintaining IT core infrastructure, including Network systems (LAN/WAN, Wi-Fi, VPN), Servers and shared systems, monitor system performance and report issues
Assist with system updates, patches, and upgrades
Support Active Directory tasks (user setup, password resets, access control)
Create and manage user accounts and system access
Ensure compliance with IT security policies and access control procedures
Support implementation of cybersecurity practices
Identify and report potential system vulnerabilities or risks
Promote safe IT usage practices among users
Support business applications such as: ERP systems (e.g. Oracle, SAP), HRIS and payroll systems
Assist users with system-related queries
Escalate complex system issues to Senior IT or external providers
Ensure data accuracy and system usability
Maintain IT asset register and inventory records
Track allocation of hardware and software
Assist with procurement and replacement of IT equipment
Ensure proper setup and disposal of IT assets
Maintain records of: Service requests and incidents, System configurations and User access and changes
Assist with IT reporting and audit documentation
Ensure all IT activities are properly documented
Support IT projects such as: System rollouts, Software implementations and Infrastructure upgrades
Assist in testing and deploying new systems
Identify opportunities to improve IT processes and services
Collaborating with IT team members and other departments
Provide professional and timely support to users
Maintain a strong customer service focus
Escalate issues appropriately and provide feedback
Good to know
What does this it job pay?
This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).
Do I need experience for it jobs in Johannesburg?
This it role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted Yesterday
More it and similar jobs in Johannesburg
Confidential
R25K - R25K/mo