IT Service Desk Engineer

Go Rentals

Sandton, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

We are looking for a Service Desk Engineer to provide remote technical support to clients, perform first-line troubleshooting and ensure customer queries and technical issues are resolved efficiently and professionally.

The successful candidate will be customer-focused, technically capable and comfortable working in a fast-paced service desk environment where response times, accurate ticket management and clear communication are essential.

Key Responsibilities

Provide remote technical support to clients
Perform first-line troubleshooting and fault resolution
Resolve customer queries within agreed SLA timeframes
Log all customer requests and work performed as service tickets
Maintain accurate and up-to-date ticket notes and time logs
Provide clear root-cause information on technical issues
Perform scheduled server checks
Monitor and action allocated tickets and ticket pools
Communicate professionally with customers by telephone and email
Prioritise incidents and service requests appropriately
Escalate issues when required
Participate in standby support when requested
Maintain professional and timely communication throughout the resolution process
Complete required technical training and continuously develop technical knowledge

Minimum Requirements

Minimum 2 years' experience in an IT-related position
Experience within a service desk environment would be advantageous
A+ – Essential
N+ – Essential
MCSE/MCSA – Advantageous
NSE 4 – Advantageous

Working knowledge of:

Microsoft 365 / Office 365
Servers
Networking
IT troubleshooting and fault finding

Skills & Competencies

Strong troubleshooting and problem-solving ability
Good verbal and written communication skills
Professional telephone manner
Good email etiquette
Strong time-management skills
Ability to prioritise workload effectively
Accurate and timely ticket administration
Customer-service focused
Ability to work effectively within a team
Able to follow technical processes and instructions
Willingness to learn new systems, technologies and processes
Reliable, punctual and organised

Work Location: In person

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Sandton?

Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday