IT Service Desk

Lufthansa InTouch

Cape Town, Western Cape

Salary not listedFull-time · Posted 1 weeks ago

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

Purpose of Role

As a Lufthansa InTouch Group function, the Service Desk Consultant role is responsible:

for providing technical 1st level support to the global LIT environment
to maintain written record of all incidents and tickets logged.
comply with all Global IT and Security standards

Work Performed

Serve as primary contact for IT issues globally.
Remotely handle Service Requests from multiple sources such as email, chat and telephone for all employees requiring IT support within LIT.
1st Level support involving and not limited to password resets, 2FA token assignments.
Coordinate and consult with “User and Systems Support Specialists”.
Assign tickets to relevant IT resources where applicable (local IT, 2nd Tier or 3rd Tier support).
Record, process and maintain all tickets on the LIT IT ticketing system.
Report unusual and recurring issues to Senior Support Specialists.
Adhere to troubleshooting steps and escalation processes.
Always maintain infrastructure knowledge to ensure consistent support delivery

Required knowledge, SKILLS, and experience

2+ Years of working experience in a similar role
Relevant IT tertiary qualification
Knowledge and working experience IT Service Desk and End-User IT support
Good understanding of LHG and LIT Applications including Genesys Cloud, OneRes
Knowledge of intranet web sites
Good MS Office skills are essential.

Personal competency requirements

Ability to work within a team
Ability to learn and grasps information as a fast pace
Well-developed planning and organizational skills
Analytical with highly developed problem-solving skills
Ability to work under pressure in a fast paced environment
Flexible, Self-motivated and proactive
Good verbal and written communication skills
An ability to follow and implement processes and procedures
Ability to manage conflict
Must be able to work weekly alternating shifts

Key Relationships/ Interactions:

User and Systems Support Specialists
User and Systems Support Team Leader
Group IT
Lufthansa InTouch Network
External suppliers and support providers

Pay: R8 000,00 - R9 000,00 per month

Work Location: Hybrid remote in Cape Town, Western Cape 7806

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What does this it job pay?

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

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Found on Indeed · Posted 1 weeks ago