IT Services Intern

Job Title: IT Services Intern

Department: Technology Division

Company: TMT Services and Supplies (Pty) Ltd

Location: Head Office (Century City)

Job Type: Fixed term

Position overview

The IT Services Intern will provide first-line technical support to users, assisting with the installation, configuration, and maintenance of hardware, software, and IT systems, and ensuring the smooth day-to-day operation of the organisation’s IT environment.

This role involves troubleshooting and resolving basic technical issues, supporting network and system administration tasks, maintaining IT equipment, and escalating more complex problems when necessary. The position also includes assisting with system updates, user account management, and ensuring adherence to IT policies and procedures while developing practical technical skills within a professional IT environment.

Key Responsibilities:

Helpdesk Support: The duties shall include but not be limited to:

• Serve as the first point of contact for IT-related issues, responding to and resolving helpdesk tickets in a timely manner. Provide remote and on-site support as needed.

Technical Support: The duties shall include but not be limited to:

• Provide first-line support for hardware and software issues, including troubleshooting and resolving problems for end-users.

System Maintenance: The duties shall include but not be limited to:

• Assist with the installation, configuration, and maintenance of workstations, and network equipment.

Documentation: The duties shall include but not be limited to:

• Maintain accurate documentation of system configurations, updates, and issues.

User Management: The duties shall include but not be limited to:

• Assist with user account creation, modification, and deletion, as well as managing access permissions.

Software Updates: The duties shall include but not be limited to:

• Ensure that all software and systems are up to date with the latest patches and updates.

Inventory Management: The duties shall include but not be limited to:

• Assist in managing IT inventory, including hardware and software assets

Customer Service: The duties shall include but not be limited to:

• Provide excellent customer service and communication to all users, ensuring a positive experience.

Learning and Development: The duties shall include but not be limited to:

• Continuously improve technical skills and knowledge through training and on-the-job experience.

Education and Experience

• Education: Matric / NQF equivalent & Tertiary qualification in Information Technology or similar.
• Experience: 1 year of experience in IT support or a related role would be advantageous.
• Certifications: CompTIA A+ or similar certifications are a plus but not required.

Skills and Competencies

• Technical Skills: Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts.
• Problem-Solving: Strong analytical and problem-solving skills with a keen attention to detail. Strong attention to detail and essential accuracy when working.
• Communication: Good communication skills for interacting with team members, and other stakeholders.
• Team Player:
• Ability to work effectively both independently and as part of a team.
• Be patient, tactful, diplomatic, and approachable.
• Demonstration of customer service orientation.

Additional Requirements

• Environment: Office environment with occasional requirements to work outside regular hours for maintenance or emergencies.
• Physical Requirements: Ability to lift and move IT equipment as needed.

About TMT:

A guiding principle of our business is to build technology that essentially makes a difference. We are a South African company that has been in operation since 2002 with a rich history in servicing the Road Safety Enforcement, Public Transport and Safety & Security sectors.

We strive to bring together the latest technology with our industry experts to develop better, more efficient mobility experiences, and to quickly gain a deep understanding of the local mobility challenges our customers face and develop technological solutions that address the needs of both our customers and the citizens they serve.

At TMT, we believe that diversity drives innovation and strengthens our business value set. We are committed to fostering an inclusive workplace where individuals of all races, ethnicities, genders, abilities, people with disabilities and backgrounds are valued, respected, and empowered to thrive. Our hiring practices reflect our dedication to building a diverse team and creating equitable opportunities for all. TMT is committed to attracting top talent and welcomes all candidates who bring exceptional skills, fresh ideas, and a passion for excellence.

Applications close: 16 October 2026

Pay: R8 000,00 - R10 000,00 per month

Application Question(s):

• Do you have CompTIA A+ or similar certifications ?

Education:

• Certificate (Required)

License/Certification:

• Drivers Licence (Required)

Work Location: In person