IT Specialist

IT Infrastructure & Systems Administration

• Administer, maintain, and support the company's IT infrastructure, including servers, workstations, network resources, and telephony systems.
• Manage user accounts, computer objects, permissions, and security groups within the server environment.
• Monitor and maintain server performance, availability, and security.
• Deploy, configure, and support new hardware, software, and business systems.
• Ensure all IT assets are maintained in accordance with company standards and policies.

Backup, Security & Disaster Recovery

• Monitor and ensure the successful completion of all system backup jobs.
• Maintain off-site data storage in accordance with company IT standards.
• Ensure all critical systems are appropriately backed up and recoverable.
• Perform data recovery services when required.
• Maintain and administer antivirus and endpoint protection solutions to ensure compliance with security standards.
• Support disaster recovery processes and business continuity initiatives.

Desktop Support & End-User Services

• Provide first- and second-line technical support to internal users.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Deploy and configure desktop and laptop devices using approved company deployment tools.
• Coordinate software installations, upgrades, and licensing requirements with vendors and service providers.
• Provide proactive support to training facilities and computer stations used for company training programs.

User Administration

• Create and manage user accounts for new employees.
• Assign users to the appropriate organisational units and security groups.
• Maintain user profiles, permissions, and password administration.
• Update user access and profiles in line with organisational changes.

Helpdesk & Incident Management

• Respond to and resolve Helpdesk requests within agreed Service Level Agreements (SLAs).
• Maintain accurate records of incidents, requests, and resolutions.
• Provide regular status updates to stakeholders regarding assigned support tickets.
• Participate in an after-hours support roster as required.

Telephony Administration

• Administer and support the company's telephony environment.
• Configure phone extensions, coverage paths, pickup groups, and related telephony features.
• Troubleshoot telephony issues and voice quality concerns.
• Liaise with external service providers to escalate and resolve telecommunications incidents.

Intranet & Collaboration Platform Administration

• Manage user access, permissions, and content within the company intranet.
• Administer surveys, user groups, and collaboration tools.
• Support conference call platforms and global communication sessions.
• Troubleshoot intranet and collaboration system issues.

Windows Update & Patch Management

• Administer and maintain Windows Server Update Services (WSUS).
• Ensure operating system and security updates are deployed effectively across the environment.
• Update WSUS configurations when new hardware, peripherals, or services are introduced.

Application Support

• Provide support and administrative backup for specialised business applications as required.
• Develop a working knowledge of key operational systems to ensure continuity of support.

Client Service & Stakeholder Management

• Deliver professional and responsive IT support to internal and external stakeholders.
• Communicate effectively regarding incidents, requests, and project updates.
• Proactively identify opportunities to improve user experience, service delivery, and client satisfaction.

Teamwork & Continuous Improvement

• Collaborate effectively with team members to achieve departmental objectives.
• Participate in team meetings and contribute to problem-solving and service improvement initiatives.
• Identify opportunities to improve systems, processes, and operational efficiency.
• Demonstrate a strong commitment to service excellence, accountability, and continuous learning.

Pay: R18 000,00 - R23 000,00 per month

Application Question(s):

• Do you have A+, N+, Network Administration or relevant tertiary IT qualifications?
• Do you have a minimum of 3 years’ experience in a technical support role?
• Do you have a minimum of 12 months working experience in the contact centre industry?

Work Location: In person