IT Support Engineer

IT Support EngineerLocation

Remote (South Africa)

Employment Type

Full-Time

Department

Information Technology

Reports To

IT Manager / Head of Technology

About Lamqora

Lamqora is a modern recruitment and workforce solutions company helping businesses attract, hire, and retain exceptional talent. We partner with startups, SMEs, and enterprise organisations to deliver Recruitment, Executive Search, Recruitment Process Outsourcing (RPO), Talent Acquisition, Employer Branding, Workforce Consulting, and HR Technology solutions.

Technology is central to how we operate. As we continue to grow, we are looking for a skilled and customer-focused IT Support Engineer to ensure our employees have reliable, secure, and efficient technology that enables them to perform at their best.

The Opportunity

As an IT Support Engineer, you will provide first- and second-line technical support to employees across the business. You will troubleshoot hardware, software, network, and cloud-based issues while maintaining IT systems, user accounts, devices, and security standards.

Working closely with Operations and Leadership, you will help maintain a secure and productive technology environment while supporting the implementation of new systems, applications, and business technologies.

This role is ideal for someone who enjoys solving technical problems, delivering excellent customer service, and continuously improving IT operations.

Key ResponsibilitiesTechnical Support

• Provide first- and second-line technical support to employees.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Support Windows and macOS devices.
• Troubleshoot printers, peripherals, mobile devices, and remote working equipment.
• Escalate complex technical issues where required.

User Administration

• Create, modify, and deactivate user accounts.
• Manage Microsoft 365, Google Workspace, and business application access.
• Configure user permissions and security settings.
• Support password resets and multi-factor authentication (MFA).
• Maintain accurate IT asset and user records.

Cloud & Business Systems Support

• Support HubSpot CRM, Applicant Tracking System (ATS), and other business applications.
• Assist with onboarding and offboarding employees.
• Install, configure, and maintain business software.
• Support cloud collaboration platforms and productivity tools.
• Monitor application performance and availability.

Network & Security

• Assist with network troubleshooting and connectivity issues.
• Maintain endpoint security and antivirus solutions.
• Monitor system updates, backups, and patch management.
• Support cybersecurity awareness and best practices.
• Assist with incident response and security investigations.

Device Management

• Prepare and configure laptops, desktops, and mobile devices.
• Maintain hardware inventory and asset registers.
• Coordinate equipment replacements and repairs.
• Ensure devices comply with company security standards.

Documentation & Reporting

• Record support requests using the IT service desk or ticketing system.
• Maintain technical documentation and knowledge base articles.
• Produce IT support reports and service metrics.
• Develop Standard Operating Procedures (SOPs) where required.

Continuous Improvement

• Recommend improvements to IT systems and support processes.
• Assist with implementing new technologies and automation.
• Participate in IT projects and infrastructure upgrades.
• Stay informed about emerging technologies and cybersecurity trends.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• First Response Time.
• Average Resolution Time.
• First Contact Resolution rate.
• User satisfaction.
• System uptime and availability.
• Ticket backlog management.
• Security compliance.
• Documentation quality.

Required Experience

• 2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.
• Strong knowledge of Windows and macOS operating systems.
• Experience supporting Microsoft 365 and Google Workspace.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with cloud-based applications and collaboration tools.
• Strong troubleshooting and problem-solving skills.
• Excellent written and spoken English.
• Ability to work independently in a remote environment.

Preferred Experience

Experience with one or more of the following is advantageous:

• HubSpot CRM
• Applicant Tracking Systems (ATS)
• Microsoft Entra ID (Azure Active Directory)
• Intune or other Mobile Device Management (MDM) platforms
• Cybersecurity best practices
• Cloud infrastructure (AWS, Microsoft Azure, Google Cloud)
• ITIL Foundation certification
• CompTIA A+, Network+, Security+, or Microsoft certifications

Skills & Competencies

• Technical Troubleshooting
• Customer Service
• Windows & macOS Support
• Microsoft 365 Administration
• Google Workspace Administration
• Network Support
• Endpoint Security
• Cloud Technologies
• Documentation
• Time Management
• Problem Solving
• Communication

Technology Stack

You'll regularly use:

• Microsoft 365
• Google Workspace
• HubSpot CRM
• Applicant Tracking System (ATS)
• Microsoft Teams
• Slack
• Zoom
• Windows 10/11
• macOS
• Microsoft Entra ID
• Intune
• Endpoint security and antivirus solutions
• AI-powered IT support and productivity tools

What Success Looks Like

Within your first 90 days, you will:

• Resolve support requests efficiently and professionally.
• Become proficient in Lamqora's IT systems and business applications.
• Maintain secure user accounts and endpoint devices.
• Improve IT documentation and support processes.
• Contribute to high user satisfaction and operational efficiency.
• Support ongoing technology projects across the business.

Why Join Lamqora?

At Lamqora, technology is a key driver of innovation and operational excellence. You'll have the opportunity to work with modern cloud technologies while supporting a growing international business.

We offer:

• Competitive salary.
• Performance-based incentives.
• Flexible remote working.
• Ongoing technical training and certification support.
• Career progression into Senior IT Support Engineer, Systems Administrator, Cloud Engineer, Infrastructure Engineer, IT Manager, or Head of Technology.
• Access to modern cloud platforms, AI-powered business tools, and enterprise technologies.
• A collaborative, forward-thinking work environment.

Our Values

• Integrity
• Excellence
• Accountability
• Collaboration
• Innovation
• Customer Success

How to Apply

Please submit your:

• Updated CV/Resume
• Cover Letter outlining your relevant technical experience.
• LinkedIn Profile (if applicable).

Email your application to careers@lamqora.com with the subject line:

Application – IT Support Engineer

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We look forward to hearing from you and welcoming you to the Lamqora team.

Pay: R47 955,52 - R61 694,24 per month

Work Location: Remote