IT Support Engineer

IT Engineer (Multi-Site Support)

We are seeking a hands-on IT Engineer to manage and support multiple sites, acting as the primary escalation point for all IT-related matters. This role requires a practical, “get-your-hands-dirty” approach, supporting a wide range of infrastructure, systems, and users to ensure stable and efficient IT operations.

The ideal candidate will have solid experience with on-site server environments, virtualization, and Sage systems. Exposure to Thawte, CCTV, solar monitoring, telephony systems, and network infrastructure will be advantageous.

Main Accountabilities

IT Support & Troubleshooting

• Provide timely resolution of user and system issues across Windows and Microsoft Office (especially Outlook)
• Diagnose and resolve hardware, software, and network-related problems
• Minimise downtime and ensure business continuity

Systems Installation & Configuration

• Install, configure, and maintain IT hardware and software
• Support system rollouts, upgrades, and standardisation across multiple sites

System Maintenance & Monitoring

• Perform routine maintenance and proactively monitor system performance
• Ensure stability, security, and optimal operation of all IT systems

User Support

• Deliver responsive technical support to approximately 70 users
• Assist with system usage, POP mailboxes, and general IT queries

Infrastructure & Operations

• Support and maintain servers, virtualization platforms, and NAS devices
• Perform network cabling and basic firewall support
• Maintain and troubleshoot CCTV systems, solar monitoring, printers, and telephony systems

Asset & Inventory Management

• Maintain accurate IT asset records and manage equipment lifecycle
• Track allocation and usage of hardware and software

Governance & Compliance

• Adhere to IT policies, procedures, and security standards
• Maintain clear documentation and support audit requirements

Qualifications

• Diploma or Certificate in Information Technology, Computer Science, or related field
• Relevant certifications (e.g. CompTIA A+, N+, Microsoft) advantageous

Experience

• 5–8 years’ experience in IT support within a multi-site or enterprise environment
• Strong experience supporting end users across hardware, software, and network systems
• Proven ability in system installations, troubleshooting, and maintenance
• Experience with Sage systems and virtualization platforms
• Exposure to IT governance, deployments, and upgrades

Skills

• Strong technical troubleshooting and support capability
• Hardware and software installation and configuration
• Basic network and firewall support
• System monitoring and maintenance
• Microsoft Office and Outlook support
• POP mailbox management
• IT service management tools
• Asset and inventory control
• Technical documentation
• CCTV installation and maintenance

Competencies

• Strong analytical thinking and problem-solving ability
• Attention to detail and accountability
• Effective communication and user engagement
• Customer service orientation
• Good organisational and prioritisation skills
• High responsiveness and service delivery focus
• Integrity and compliance awareness

This is an excellent opportunity for a proactive IT professional who enjoys working across multiple environments, taking ownership, and being the go-to technical expert within the organisation.

Pay: R25 000,00 - R45 000,00 per month

Work Location: In person