IT Support - Progamme

KEY DUTIES AND RESPONSIBILITIES

• To keep stock of production consumable records e.g. production recording books. This includes issuing new books when required.
• Provide first-line technical support to users.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT equipment.
• Assist with software installations, upgrades, and updates.
• Log and resolve IT helpdesk tickets within agreed timelines.
• Set up new user accounts, email profiles, and workstations.
• Support Microsoft Office 365 applications and basic Windows administration.
• Assist with network connectivity and printer-related issues.
• Maintain accurate IT asset registers and equipment inventory.
• Assist with IT procurement, stock control, and equipment distribution.
• Document IT support activities and maintain accurate records.
• Support routine system maintenance and backups.
• Ensure compliance with company IT policies and information security procedures.
• Provide general administrative support to the IT department.

Based on the Business Process Management (BPM) processes the job holder is responsible for:

S6 (Assure product conformity)

• S6.3 Responsible to comply with all Hygiene requirements in the plant.
• S6.2 Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed.

S10 (Ensure occupational health, safety and environment)

• Ensure that HSE compliance in own area of responsibility.
• Report any incident or unsafe conditions seen in the plant/ work area.

REQUIREMENTS

• Aged between 18 and 34.
• Must be Unemployed.
• Must not have taken part on the YES Programme before

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• CompTIA A+ Certification (required).
• CompTIA Network+ (N+) Certification (required or advantageous, depending on your preference).
• Microsoft Windows 10/11
• Microsoft Office 365
• PC hardware and software troubleshooting
• Networking fundamentals (TCP/IP, LAN/WAN, Wi-Fi)
• Printers and peripheral devices
• Strong customer service and communication skills.
• Valid driver's licence will be advantageous.

**ROLE MODEL FOR OUR IDENTITY:**The successful candidate is expected to demonstrate and live the ALPLA Identity through the following behavioural competencies

Our Purpose:

Act as a role model by living the ALPLA identity and contributing to a culture that reflects our values, personality, promise, and principles.

Our Promise:Our Principles:· We create trust

• We build respect
• We develop potential

· We ensure excellent results· Be Reliable

• Solve Problems
• Make Decisions
• Communicate Effectively