IT Support Specialist – Debt Review Systems

National Debt Association

Cape Town, Western Cape

Salary not listedFull-time · Posted Today

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

National Debt Association (PTY) LTD is looking for a skilled and reliable IT Support Specialist with experience in Debt Review systems, specifically iDocs, Vici Dial, and Nexus. The successful candidate will be responsible for maintaining, supporting, and improving our technical environment to ensure smooth daily operations.

This role is ideal for someone who is hands-on, proactive, and comfortable supporting users in a fast-paced debt review environment.

Key Responsibilities

Provide IT support to staff using iDocs, Vici Dial, and Nexus systems.
Maintain and troubleshoot network, hardware, and software issues.
Manage user access, system configurations, and permissions.
Ensure uptime and performance of dialer and debt review platforms.
Assist with onboarding/offboarding system setups.
Monitor backups, security, and system updates.
Liaise with service providers when required.
Document processes and technical issues.

Requirements

Proven IT experience in a Debt Review environment.
Strong knowledge of iDocs, Vici Dial, and Nexus.
Understanding of networking, VoIP, and desktop support.
Good problem-solving and communication skills.
Ability to work independently and under pressure.
Reliable and detail oriented.

Advantageous

Experience in call centre IT support.
Knowledge of NCR/Debt Review operations.
Server, firewall, or cloud experience.

Job Type: Full-time

Pay: R8 000,00 per month

Work Location: In person

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This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

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Found on Indeed · Posted Today