IT Support Supervisor (Fixed Term Contract)

Location: Midrand, South Africa

Application Deadline: 14 August 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning.

We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.

About Macmillan Education

Macmillan Education is a trusted global education company, supporting learners, teachers and institutions through high-quality educational content, digital learning solutions and innovative services. As part of Springer Nature, we are passionate about improving lives through learning and empowering educators and learners to achieve their full potential.

With a heritage spanning more than 180 years, we continue to shape the future of education by creating engaging learning experiences that make a meaningful difference across Southern Africa and beyond.

About the Role

We're looking for an experienced IT Support Supervisor to lead the day-to-day IT support operations across our Southern African business on a seven-month fixed-term contract. This role is ideal for someone who enjoys leading technical teams, improving service delivery and ensuring business-critical systems remain secure, stable and available.

Reporting to the Head of IT, you will oversee IT support services, helpdesk operations, Enterprise Resource Planning (ERP) support, infrastructure availability and operational governance. You'll work closely with colleagues across the business, global IT teams and external technology partners to deliver reliable, secure and customer-focused IT services while driving continuous improvement.

If you're passionate about technology, enjoy solving complex technical challenges and thrive in a collaborative environment where your work makes a real impact, we'd love to hear from you.

Role Responsibilities

• Lead the day-to-day IT support function across the Southern African region, ensuring timely resolution of technical issues.
• Act as the operational lead for Syspro Enterprise Resource Planning (ERP) support, including user access, system configuration, vendor management, upgrades and issue escalation.
• Supervise, coach and support IT support technicians, allocating workloads and promoting a high standard of customer service.
• Monitor helpdesk performance and drive continuous improvements to ensure service level agreements (SLAs) are consistently achieved.
• Ensure the availability, performance and reliability of servers, networks, hardware, software and other business-critical systems.
• Coordinate system maintenance, backup monitoring, disaster recovery testing and cybersecurity activities, including access reviews and patch management.
• Produce operational reports and dashboards covering service performance, system health, recurring issues and IT risks.
• Build strong relationships with business stakeholders, Finance, Global IT teams and external technology partners to deliver effective IT services.

Experience, Skills & Qualifications

Essential

• Diploma or Degree in Information Technology or a related discipline.
• At least five years' experience supporting IT infrastructure, networking, server administration and end-user support.
• Experience supporting enterprise business applications, preferably Syspro Enterprise Resource Planning (ERP).
• Strong understanding of Microsoft server environments, networking, hardware and desktop support.
• Experience managing incidents, prioritising workloads and improving IT service delivery.
• Excellent communication, leadership, analytical and problem-solving skills.
• Ability to work effectively under pressure while managing multiple priorities.

Desirable

• Previous experience supervising or leading an IT support team.
• Microsoft certifications such as MCSE or MCITP.
• Knowledge of Information Technology Infrastructure Library (ITIL) processes, including Incident, Problem and Change Management.
• Experience working with external technology vendors and service providers.

Job Posting End Date:

15-08-2026