Live · posted 3 weeks agoFull-time

IT Support Technician Mr Price Group

Mr Price Group

Durban, KwaZulu-Natal

Salary not listed

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

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IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

Job description

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Qualifications: A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

IT Diploma OR Microsoft 365/A+/N+ Certifications

Apple Certified Support would be an advantage

Valid driver’s license

Able to do rotational after-hours standby

Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

Supporting Microsoft Windows 11 and MAC OS environments

Provisioning of end-user computing hardware

Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams

Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc

Experience supporting IP telephony

Experience supporting video conferencing and AV systems

Basic understanding of networking protocols

Responsibilities: Maintain the End User environment, ensuring device compliance and security

Ensure first time resolution of all incidents logged via Service Desk within SLA

Set up of equipment for users, installation of operating systems and software

Be proactive and innovative in the End User environment

Identify trending issues and troubleshoot root causes of common or recurring problems

Build relationships with users and provide excellent customer service

Found on Indeed · Posted 3 weeks ago · Last checked 6 days ago

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What does this it job pay?

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Do I need experience for it jobs in Durban?

This it role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.

How do I apply for this job?

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Found on Indeed · Posted 3 weeks ago