IT Support Technician

Johannesburg South Permanent MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE Mérieux NutriSciences is looking for an experienced IT Support Technician to join our team at the Ormonde, Johannesburg branch. This role is responsible for providing technical support across the business, ensuring the effective operation of hardware, software, networks, and laboratory-related systems within GxP environment.

The successful candidate will troubleshoot technical issues, support users, maintain IT infrastructure, and assist with technology projects to ensure business continuity and operational efficiency.

Your mission will be to:

• Provide first-line IT support for hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Support Microsoft operating systems, Microsoft Office applications, and business systems.
• Assist with server support, network troubleshooting, and IT infrastructure maintenance.
• Support IT projects, system integrations, and technology improvements.
• GxP & Data Integrity Compliance: Ensure backup verification, audit trail logging, and system security meet GxP, FDA 21 CFR Part 11, and company data integrity requirements.
• Train and support users on IT systems and applications.
• Develop, update, and maintain IT Standard Operating Procedures (SOPs), system qualification docs, and issue logs to ensure full audit readiness.

YOUR PROFILE****Qualifications & Requirements

• Education: A+, N+ or equivalent network/systems qualifications (e.g., CCNA,CCNP, CompTIA Security+, Microsoft certifications) certifications required.
• Advantageous: MCSA certification.
• Experience: Minimum 3 years' experience in IT support or systems support preferably within a pharmaceutical, laboratory, manufacturing, or healthcare (GxP/ISO) environment.
• Experience with desktop/laptop support, Microsoft operating systems, and Microsoft Office.
• Knowledge of server support, Active Directory, networking, AWS, Hyper-V, and Google Enterprise.
• Laboratory systems or equipment support experience will be advantageous.

Skills & Competencies

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Proactive, reliable, and committed to continuous improvement.

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 60 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 10,000 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

Only shortlisted candidates will be contacted. Should you not hear from us within 14 days please consider your application unsuccessful.