IT Systems Specialist

Employment type: Full time

Location: Gardens, Cape Town

Working Setup: 40 hours per week, Mondays to Fridays, 9am to 6pm in office. Rotational hybrid work setup after probation.

The Business:

Our client is an operationally involved investment group. The marketing team operates as an internal agency, covering the 4 or 5 different operating companies in the portfolio. This is a fast-growing group that has grown over 300% in the last 12 months and will be close to R500m turnover in 2026. They are looking to put some more robust cross-channel management structures in place in the marketing team

The Role:

We are seeking a mid-level IT professional to serve as the technical lead for our digital workplace, we are proud to say that we are completely paperless. This position balances high-level administration of Google Workspace and Slack with "on-the-floor" software support. You will be responsible for the full lifecycle of our software stack—from initial CRM/ATS setup and ESET security deployments to real-time troubleshooting for our staff. This is a hands-on role requiring a mix of systems architecture and direct user interaction.

The responsibilities of this role include:

Core Systems Administration

• Google Workspace: Full group domain management, including user lifecycle, Shared Drive architecture, and advanced security (MFA, DLP, and Vault).
• Slack Management: Administer the workspace, manage guest access, and build automated workflows to improve team efficiency.
• Microsoft Suite: Support and configure Microsoft 365 applications and ensure seamless integration within a primarily Google-based environment.

Software Operations & Security

• Security (ESET): Deploy and manage ESET PROTECT across all endpoints; monitor for threats and ensure all security policies are enforced.
• CRM Setup: Handle onboarding and offboarding of users and user permissions, as well as assist users with system technical queries regarding email and phone connectivity.
• ATS Management: Oversee the Applicant Tracking System onboarding and offboarding of users, as well as assist users with system technical queries regarding email and phone connectivity.

On-the-Floor & Technical Support

• Software Support: Provide immediate, face-to-face troubleshooting for software glitches and configuration errors across macOS and Windows.
• Onboarding/Offboarding: Manage the technical "Day 1" experience, ensuring all hardware is provisioned with the correct software profiles and access rights.
• Hardware/Network (Nice to Have): Basic troubleshooting of office Wi-Fi, and conferencing hardware; maintaining an organised inventory of IT equipment.

Documentation & Training

• Process Mapping: Create and maintain documentation for system setups and internal IT SOPs.
• Staff Guidance: Provide "desk-side" training to help employees maximise their use of Google Workspace and Slack.

Qualifications and Experience:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Experience: 5+ years in a dedicated IT Operations, Systems Administration, or Desktop Support role.
• Google Workspace Expert: Proven experience managing a Google Workspace domain, including Google Cloud Identity and Google Vault.
• Slack Power User: Experience as a Slack Admin, specifically managing permissions, app integrations, and Workflow Builder.
• Security & EDR: Hands-on experience with ESET PROTECT or similar enterprise-grade security suites (e.g., CrowdStrike, SentinelOne).
• Business Systems: Demonstrated experience in the technical setup and administration of CRMs (Close, Salesforce) and ATS platforms (RecruiterFlow, Lever).
• OS Proficiency: Advanced troubleshooting skills in a mixed environment ( 5% macOS / 95% Windows ).

Preferred (Nice to Have)

• Certifications: Google Professional Collaboration Engineer, Slack Certified Admin, or CompTIA Network+.
• Networking: Basic understanding of TCP/IP, DNS, DHCP, and experience managing office Wi-Fi (Ubiquiti/Meraki).
• Automation: Familiarity with Google Apps Script or automation tools like Zapier/N8N.

Compensation and Incentives:

Base Salary:

• Monthly base salary:

based on experience and skills level

Incentives:

• Quarterly Bonus Scheme
• Subsidised medical aid after one year of employment
• Coffee, tea, fruit and breakfast in the office
• Subsidised Transport