IT Team Leader

We are seeking an experienced and motivated IT Team Leader to lead our technical support and infrastructure team. The successful candidate will be responsible for overseeing daily IT operations, managing a team of IT professionals, ensuring high levels of customer service, and driving continuous improvement across our IT environment.

This is an excellent opportunity for a hands-on leader who is passionate about technology, enjoys mentoring others, and thrives in a fast-paced environment.

Key Responsibilities

• Lead, mentor, and manage the IT support team, ensuring high performance and professional development.
• Allocate, monitor, and manage IT support tickets to ensure service level agreements (SLAs) are consistently met.
• Provide technical escalation support for complex hardware, software, networking, and infrastructure issues.
• Oversee the installation, configuration, maintenance, and support of desktops, laptops, servers, printers, mobile devices, and peripherals.
• Manage Microsoft 365, Active Directory, Azure, and related cloud technologies.
• Monitor system performance, security, backups, and business continuity processes.
• Develop and maintain IT policies, procedures, and documentation.
• Coordinate IT projects, including system upgrades, migrations, and new technology implementations.
• Ensure cybersecurity best practices are implemented and maintained across the organisation.
• Work closely with department managers and stakeholders to understand business requirements and deliver effective IT solutions.
• Manage IT assets, software licensing, and inventory.
• Produce regular reports on team performance, service delivery, and key IT metrics.
• Foster a culture of continuous improvement, accountability, and excellent customer service.

Minimum Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years' experience in IT support or systems administration.
• At least 2 years' experience in a supervisory or team leadership role.
• Strong knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, Azure, and networking technologies.
• Experience with virtualization technologies such as Hyper-V or VMware.
• Solid understanding of cybersecurity principles and endpoint protection.
• Experience with IT service management and ticketing systems.
• Valid driver's licence and willingness to travel to client or branch sites when required.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified
• ITIL Foundation
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA (advantageous)

Key Skills

• Strong leadership and people management abilities
• Excellent troubleshooting and analytical skills
• Outstanding communication and interpersonal skills
• Customer-focused with a proactive approach
• Strong organisational and time management skills
• Ability to prioritise multiple tasks in a fast-paced environment
• Project coordination and problem-solving skills
• Attention to detail and commitment to service excellence

Pay: Up to R25 000,00 per month

Work Location: In person