IT Technical Support Operations Specialist

Microsoft 365 Technical Support & Operations Specialist

Bryanston, Johannesburg | Hybrid where operationally appropriate
Full-time | Mid-Level

The Opportunity

Are you someone who enjoys solving IT problems, helping people, working with Microsoft 365 and making things work better?

Our client is a growing ICT solutions business looking for a Microsoft 365 Technical Support & Operations Specialist to join their team.

This is a practical, hands-on role where you'll support clients and internal users across Microsoft 365, cloud services, endpoint support, service desk operations and general IT environments.

You won't just be sitting behind a ticket queue — you'll be helping users, solving problems, improving processes and contributing to a professional client experience.

What You'll Be Doing Microsoft 365 Administration

• Create, modify and manage Microsoft 365 user accounts.
• Manage Microsoft 365 licences, groups and permissions.
• Support Exchange Online, including shared mailboxes, aliases and mailbox permissions.
• Assist with Microsoft Teams, SharePoint and OneDrive administration.
• Support user onboarding and offboarding.
• Assist with password resets, MFA setup and account recovery.
• Help maintain a clean and well-managed Microsoft 365 environment.

IT Support & Service Desk

• Monitor and manage support tickets using Atera or a similar service desk/RMM platform.
• Troubleshoot Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues.
• Assist users with printers, Wi-Fi, DNS and general workstation problems.
• Keep clients updated throughout the support process.
• Follow up on outstanding issues and ensure tickets are properly documented.
• Escalate complex or high-risk issues when required.

Security Support

• Assist users with MFA and authentication issues.
• Perform basic Entra ID account and access checks.
• Assist with basic Microsoft Defender, quarantine, spam and phishing checks.
• Promote secure file-sharing and access practices.
• Escalate suspicious activity or potential security risks promptly.

Endpoint & Device Support

• Assist with Windows 10/11 workstation setup and troubleshooting.
• Support basic Microsoft Intune enrolment and compliance checks.
• Assist with application deployment and device configuration.
• Provide remote technical support to users.
• Maintain accurate device and asset records.

Automation & Operations

• Assist with Microsoft Teams, Power Automate, Zapier and other workflow processes.
• Help test and maintain automated notifications and workflows.
• Assist with recurring operational checks and service reporting.
• Help identify opportunities to improve internal processes.

Documentation & Knowledge Management

• Create and maintain technical documentation and SOPs.
• Document client environments, configurations and known issues.
• Maintain onboarding and offboarding checklists.
• Ensure support activities and solutions are properly documented.
• Help build a useful knowledge base that allows the team to work smarter.

Client Onboarding & Projects

• Assist with Microsoft 365 onboarding projects.
• Prepare users, groups, licenses, mailboxes and access permissions.
• Assist with Teams and SharePoint setup.
• Support migration preparation and post-migration checks.
• Gather technical information from clients and provide project updates.

What We're Looking For

We're looking for someone who is technically capable, dependable and genuinely enjoys helping people.

You should be comfortable working independently on routine tasks while also knowing when to ask for help or escalate an issue.

Essential Experience

• 3–5 years' experience in IT support, Microsoft 365 support, service desk or cloud administration.
• Practical experience with Microsoft 365 administration.
• Good working knowledge of:
• Microsoft 365 Admin Centre
• Exchange Online
• Microsoft Teams
• SharePoint
• OneDrive
• Entra ID
• Windows 10/11
• MFA and basic cybersecurity
• Experience with a helpdesk or RMM platform such as Atera.
• Strong troubleshooting and problem-solving skills.
• Good documentation and administrative skills.
• Excellent communication skills.
• A professional and friendly approach to client support.

Advantageous Skills

Experience with any of the following would be beneficial:

• Microsoft Intune
• Microsoft Defender
• Conditional Access
• BitLocker
• PowerShell
• SharePoint administration
• Microsoft Planner
• Power Automate
• Zapier
• VoIP
• Networking
• Firewalls
• Backups
• MSP or outsourced IT support environments

Microsoft certifications are advantageous, but practical experience and the right attitude are equally important.

The Person We're Looking For

We're looking for someone who is:

✔ Reliable – You take ownership and follow tasks through to completion.

✔ Detail-oriented – You understand that accuracy matters when working with user accounts, licences and permissions.

✔ A problem solver – You enjoy investigating issues and finding practical solutions.

✔ Client-friendly – You can explain technical problems to non-technical people clearly and patiently.

✔ Security-conscious – You understand the importance of protecting client information and handling access carefully.

✔ Process-driven – You're comfortable following SOPs, checklists and established processes.

✔ A team player – You're happy to help colleagues and contribute wherever needed.

✔ Curious and willing to learn – You enjoy developing your technical skills as technology changes.

✔ Accountable – You take responsibility for your work and follow through.

Why Consider This Opportunity?

This is an opportunity to join a growing ICT environment where you'll gain exposure to a wide range of technologies and real-world client environments.

You'll have the opportunity to develop your experience across:

• Microsoft 365 and cloud technologies
• Microsoft security and identity
• Endpoint management
• IT service desk operations
• Automation and workflow improvement
• Client onboarding
• Cybersecurity
• Networking and general IT support

You'll also work as part of a practical, collaborative team where your contribution matters.

As the business grows, there will be opportunities to develop your technical skills and take on additional responsibility.

This role could be a great fit if...

You're currently working in IT support and want to deepen your Microsoft 365 and cloud skills, gain exposure to multiple clients and technologies, and become a well-rounded IT operations professional.

You're someone who is not afraid to get involved, help your colleagues, speak to clients and get hands-on solving problems.

Important

This is a hands-on, execution-focused technical role.

It is not a senior IT management or architecture position. You will receive guidance and support f

Pay: From R18 000,00 per month

Application Question(s):

• Are you willing to work with our clients on the field as well as at our office?

Experience:

• Technical IT Support: 3 years (Preferred)

License/Certification:

• Drivers License (Preferred)

Work Location: In person