IT Technician (2026)

About Us

Are you ready to be part of a pioneering force in clinical research? With a rich history dating back to 1974, FARMOVS has been at the forefront of accelerating product development through innovative ICH GCP compliant phase 1-2a clinical trials. Having conducted over 3000 trials at our esteemed facility, we offer unmatched expertise and experience in the field.

At FARMOVS, we pride ourselves on our extensive capabilities, including a GLP certified bioanalytical laboratory, registered pharmacy, and a cutting-edge 98-bed clinic equipped with an ISO 15189 accredited clinical laboratory. Located on the vibrant campus of the University of the Free State in Bloemfontein, central South Africa, FARMOVS offers a dynamic and stimulating work environment.

About the Role

We are seeking a hands-on, customer-focused IT Technician to provide day-to-day, on-site IT support across our Bloemfontein Office including remote staff. This role is responsible for keeping end-user devices, service desk tickets, and core systems running reliably and securely, working closely with the Head of Division: Information Technology and our managed service partners.

You will be the on-the-ground point of contact for end-user support, endpoint monitoring, and service desk management, with exposure to server administration and infrastructure support as you grow in the role.

Key Responsibilities

• Provide hands-on, on-site IT support to end-users across the Company during business hours, resolving hardware, software, and connectivity issues.
• Log, track, prioritise, and resolve support tickets via the IT service desk platform, meeting agreed SLA response and resolution targets.
• Monitor, patch, and maintain end-user devices (desktops, laptops, printers) using the organisation's Remote Monitoring & Management (RMM) tooling.
• Perform routine health monitoring, patching, and event log review of on-premises and virtual servers; assist with backup validation and performance alerting.
• Manage user account provisioning, access administration, and Active Directory / Group Policy administration.
• Maintain an accurate IT asset inventory and up-to-date environment documentation.
• Support network connectivity, including basic switch, Wi-Fi, and LAN/WAN troubleshooting.
• Assist with software installations, upgrades, and change control activities in line with FARMOVS's regulated (GxP) environment.
• Escalate critical or business-impacting incidents promptly in line with agreed procedures.
• Support IT projects and infrastructure initiatives as directed by the Head of Division.

Minimum Requirements

Education

• National Diploma or relevant IT certification (e.g. CompTIA A+/N+, Microsoft Certified: Windows Server / Azure Fundamentals). A relevant IT degree is advantageous.

Experience

• Minimum 3-5 years' hands-on experience in an IT support/technician role, including desktop support, service desk, and end-user support.
• Working knowledge of Windows Server administration and Active Directory.
• Experience using an RMM/endpoint management platform and an IT service desk/ticketing system.
• Exposure to virtualisation (VMware/Hyper-V) and backup systems advantageous.
• Basic networking knowledge (LAN/WAN, switches, Wi-Fi, firewalls).
• Experience working in a regulated/GxP or similarly compliance-driven environment advantageous.

Key Competencies

• Strong customer service orientation and communication skills.
• Ability to work independently and take ownership of on-site support.
• Strong troubleshooting and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to prioritise and manage multiple support requests under SLA pressure.
• Willingness to be based full-time, on-site at the Bloemfontein Office.

Why Join Us?

This is a great opportunity for a motivated IT technician to build a career in clinical research technology, working on real systems that support life-changing science. You will gain broad, hands-on exposure across support, infrastructure, and compliance-driven IT operations, with room to grow toward more senior technical roles. At FARMOVS, we value teamwork, quality, and a commitment to excellence. If you are ready to take on new challenges and grow your IT career in clinical research, we would love to hear from you!

How to Apply:

If you are eager to contribute to groundbreaking clinical research and interested in joining our dynamic team, please send your CV to noreply.careers@farmovs.com and we will contact you. Should you not receive a personal response from us within two to three weeks after the closing date of the vacancy, you can consider your application to have been unsuccessful.

FARMOVS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.