IT Technician
ibridge contact solutions
Randburg, Gauteng
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
1. Job Purpose
The IT Technician provides first-line technical support to call Centre agents and staff in a high-demand BPO environment. This includes troubleshooting hardware, software, telephony, and networking problems, ensuring minimal downtime and smooth operational performance.
2. Key Responsibilities
A. End-User & Desktop Support
- Provide 1st-line support to call center agents and staff.
- Diagnose and resolve issues related to Windows 10/11, Office 365, MFA, and peripherals.
- Support Citrix and Genesys environments.
- Use remote support tools such as AnyDesk and TeamViewer.
- Log all tickets and user interactions in the helpdesk system.
B. Network & Connectivity Support
- LAN/Wi-Fi troubleshooting in a peer-to-peer network setup.
- Assist with shared printers, shared folders, and connectivity issues.
- Support VoIP and softphone connectivity.
C. Asset Management
- Maintain the IT asset register.
- Setup and configure laptops for new users.
- Coordinate with rental/lease hardware providers.
- Track device movements and returns.
D. Telephony & Call Centre Systems
- Troubleshoot Genesys, Citrix Workspace, softphone, and headset issues.
- Assist with user relocations and agent configurations.
E. After-Hours & Weekend Standby
- Participate in rotation for weekday after-hours and weekend standby.
- Respond to urgent outages and escalate when required.
F. General IT Responsibilities
- Create new user profiles and email accounts.
- Maintain documentation and SOPs.
- Assist with projects, rollouts, and upgrades.
- Keep IT storeroom organized.
- Follow IT security and compliance standards.
3. Skills & Competencies
Technical Skills
- Windows OS, Office 365, Citrix, Genesys.
- LAN/Wi-Fi troubleshooting.
- AnyDesk, TeamViewer remote support.
- VoIP and softphone experience.
Soft Skills
- Strong communication.
- Calm under pressure.
- Problem-solving.
- Organized and detail-oriented.
- Willingness to learn.
4. Qualifications & Experience
- Matric / Grade 12.
- IT certificate (A+, N+,etc.).
- At least 1 year IT support experience.
- Call-center/BPO experience beneficial.
- Basic Office 365 & remote support knowledge.
5. Working Conditions
- Office-based in a busy contact center.
- After-hours and weekend standby rotation.
- Occasional weekend on-site work.
Work Location: In person
Found on Indeed · Posted 2 days ago · Last checked Today
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Randburg?
Many call centre roles in Randburg are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 2 days ago