IT Technician

Additional Information

Job Number26119707

Job CategoryInformation Technology

LocationConvention Square, Cape Town, South Africa, South Africa, 8000

ScheduleFull Time

**Located Remotely?**N

Position Type Non-Management

JOB SUMMARY

Reporting directly to the Director of IT, the successful incumbent will be responsible to provide adequate and effective leadership within the department, working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment.

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

CANDIDATE PROFILE

Education and Experience

• IT tertiary qualification (degree or diploma)
• At least 4 years in the IT field and a minimum of 1-year experience within a hospitality environment
• Experienced in supporting hotel IT infrastructure (preferred)
• Professional Disposition and Team Player
• People orientated and results driven
• Professional communication and email etiquette,
• Strong and effective planning and organizing skills to ensure operational efficiencies
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Strong and effective planning and organizing skills to ensure operational efficiencies
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Maintain a neat, clean and well-groomed appearance as per company standards
• Driver’s License with own transport (preferred)
• Full Microsoft and Microsoft Server literacy
• Administrative skills on Opera PMS
• Must have working knowledge of NEC PABX for 1st line support
• HP switches, VLANS, TCP/IP and Routing
• Thorough understanding of Wireless networking using Ruckus
• Simphony POS knowledge and administrative skills
• MCSE (preferred) / MCTIP (Or equivalent)
• CCNA or Min 3 years switching experience
• ITIL Fundamentals(advantageous))
• Oracle Knowledge
• SQL Queries (advantageous)
• N+ or A+

Responsibilities

• Ensure that the highest standards of services in the IT departments are maintained and developed at all times.
• Effectively co-ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLA’s
• Monitor suppliers in accordance with the agreed SLA’s
• Provide support and guidance to all departments to ensure efficiency throughout the hotel
• Assist in the control of IT related operational expenditure, and budget management
• Ensure that the day to day tasks are actioned and delegated accordingly
• Responsible for all aspects of the Hotel network, including hardware, software and outsourced support.
• Ensure that all Marriott information security and audit standards are adhered to.
• Assists in disaster recovery and business continuity as it relates to technology.
• 2nd level problem solving, research solutions for underlying problems
• System documentation in accordance with Change Management Policies
• Capacity and Availability Planning and reporting
• PCI DSS & POPI Compliancy implementation, monitoring and reporting

CRITICAL WORK ACTIVITIES

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer,
• pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Maintain awareness of undesirable persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies,natural disasters).Use proper equipment, wear appropriate personal protective clothing (PPE), and
• employ correct lifting procedures, as necessary, to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Provide assistance to coworkers, ensuring they understand their tasks. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Speak to guests and co-workers using clear, appropriate and professional language.

Assists Management

• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Working with Others

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and prod