JHB - DC Life Training Consultant - 1DP Sandton

Business Unit: DCM Distribution Function: Call Center / Contact Center Date: 19 Aug 2026 Areas of responsibility may include but not limited to:

• Training Program Development:

• Conduct needs analyses with business bi-annually

• Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems and based on needs identified through analysis

• Create engaging learning material and update these as needed, including generic-, systems- and product related content.

• Design and develop online learning programs through Articulate 360 software

• Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims).

• Develop and update learning material including generic, compliance, systems and product

• Training Delivery:

• Conduct Business Unit Induction for new employees

• Conduct periodic and regular learning sessions existing employees in line with business requirements

• Provide coaching (live and upon request) and feedback to improve performance.

• Evaluate training effectiveness and adjust delivery methods as needed.

• Product and Process Training:

• Ensure that employees understand insurance products, policies, and procedures.

• Provide ongoing training to keep employees updated on industry trends and changes.

• Skills Development:

• Identify skill gaps and recommend targeted training solutions.

• Foster continuous learning and professional development among employees.

• Reporting and Administration

• Ensure that iQS objectives are met monthly

• Capture learning stats for division and for the purposes of WSP and ATR.

• Perform required administrative tasks relevant to the role

• Analyse

• Meetings are documented and feedback report with learning suggestions is compiled and distributed to the leaders.

• Training needs identified feed into the Annual Training plan for Discovery Life

• Training requested is delivered to the required standard

7.Design

Conduct business unit Induction:

• Design and develop learning programs

• Consult on learning programs

• Develop and update learning material including generic, systems and product information

• Training classes captured on Aspire

• Content is correctly documented

• Launch content is incorporated into the Induction training material

• Learner reaction forms are completed and discussed in 1:1 with leader

• Monthly training report per learner is compiled and distributed to line managers

• Allocate badges

• Report to Compliance

• Develop

Assessment development; develop both written and online assessments i.e. monthly incentive assessment and Induction

Conduct simulation calls for client facing areas:

• Line manager reviews and approves all developed assessments

• Testing of assessments reveals minimal ambiguity

• Assessments test relevant content

• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)

• Allocate badges per criteria

• Line manager reviews and approves all developed assessments

• Testing of assessments reveals minimal ambiguity

• Assessments test relevant content

• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)

• Allocate badges per criteria

• Facilitate learning sessions

• Surveys and feedback indicate satisfactory training delivery

• Feedback from learners and stakeholders by completing learner reaction forms

• Adhoc surveys by line manager to evaluate training standards and performance

• Report to Compliance when necessary

10 Capture learning stats for division and for the purposes of WSP and ATR

• Standard templates are used (where relevant) and information is presented accurately and completely
• All training registers are captured on Aspire.

Education and Experience

Essential:

• Matric
• Minimum of 4 years’ experience working with the Discovery Life products

Advantageous:

• Train the Trainer certification
• ETDP Diploma
• E-learning software development knowledge

Knowledge

Essential:

• Advanced knowledge of the Discovery Life products
• Ability to communicate with internal and external team members.
• Strong communication skills, both written and verbal.

Advantageous:

• Intermediate level proficiency in MS Office applications, Powerpoint.
• E-learning software development Knowledge Advanced knowledge of Paradigm and SAM

Skills

Essential:

• Presentation
• Facilitation
• Communication
• Coaching

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.