Junior CRM Support Coordinator

Position: Junior CRM Support Coordinator

Location: Sea Point, Cape Town

Salary: R8500 per month

Full Time, In Person/In Office

About the Role:

Networking Mania is looking for a highly organized and tech-savvy CRM Support Coordinator to join our growing team.

This role is ideal for someone who is fast and efficient on a computer, comfortable multitasking under pressure, and confident communicating with clients and team members. The successful candidate must be adaptable to rotational shifts and be comfortable working evenings and night shifts.

Working Hours:

Rotational shifts:

• 06:00 AM - 14:00 PM
• 10:00 AM - 18:00 PM
• 14:00 PM – 22:00 PM
• 18:00 PM – 02:00 AM

Schedule:

• Monday to Friday
• Plus one weekend shift
• 6-day working week

Duties & Responsibilities:

• Manage and update CRM systems accurately and efficiently
• Capture, organize, and maintain client information and records
• Monitor incoming leads, tasks, and support requests
• Assist with client communication and follow-ups
• Coordinate with internal teams to ensure smooth workflow and task completion
• Perform basic reporting and data tracking using Excel
• Troubleshoot minor system or user issues where possible
• Ensure all tasks are completed within deadlines and company standards
• Handle multiple tasks simultaneously in a fast-paced environment
• Escalate urgent matters to management when necessary
• Maintain professionalism and high attention to detail during all shifts

Key Requirements:

• Tech-savvy and confident using computers
• Proficient in basic Microsoft Excel
• Fast typing skills and strong knowledge of computer shortcuts
• Able to multitask efficiently in a fast-paced environment
• Strong communication skills and clear voice projection
• Highly organized and detail-oriented
• Comfortable working under pressure and meeting deadlines
• Comfortable working night shifts
• Own reliable transport/car is essential

Qualifications

• Matric / Grade 12 (required)
• Further studies or qualifications in IT or Technology will be advantageous

What We’re Looking For:

We are seeking someone who is -

• Quick to learn new systems
• Reliable and punctual
• Professional and proactive
• Comfortable handling multiple tasks simultaneously
• A strong team player with a positive attitude

Pay: From R8 500,00 per month

Work Location: In person