Junior Cross Border Controller

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Junior Cross Border Controller. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

The Junior Controller is responsible for monitoring, coordinating, and supporting daily transport operations with a focus on cross-border movements. The role ensures compliance with regulatory requirements, facilitates efficient flow of goods, and provides operational support to drivers, clients, and internal stakeholders to maintain service excellence.

Key Responsibilities

• Transport Planning & Coordination
• Assist in planning and scheduling vehicles for local and cross-border deliveries.
• Monitor vehicle routes, driver allocations, and cargo readiness.
• Track shipments in real-time to ensure on-time delivery.
• Cross-Border Operations
• Coordinate with customs agents, clearing houses, and border officials.
• Ensure all documentation (permits, manifests, waybills, SARS documentation, etc.) is prepared and compliant.
• Monitor cross-border turnaround times and resolve delays.
• Operational Control
• Capture and verify transport data on the system (e.g., trip sheets, PODs, fuel usage).
• Conduct basic fleet checks (vehicle availability, licenses, maintenance schedules).
• Escalate deviations (delays, breakdowns, compliance risks) to the Controller/Manager.
• Compliance & Safety
• Support adherence to company transport policies, SOPs, and safety standards.
• Assist in ensuring compliance with road transport regulations across borders.
• Report and document incidents and accidents.
• Stakeholder Engagement
• Communicate with drivers regarding schedules, documentation, and operational updates.
• Liaise with internal departments (Customs, Finance, Warehousing) and external service providers.
• Provide support to clients on queries relating to deliveries and cross-border status
• On-time departure and delivery rate (local & cross-border).
• Accuracy of transport documentation.
• Reduction of border delays.
• Compliance with regulatory requirements.
• Data accuracy on systems (trip sheets, PODs, expenses).
• Maintain and update the Combined Load Register daily to ensure accurate tracking of loads.
• Assist in preparing tracking reports with updates in the mornings and afternoons for the following clients: BJK, Heineken, SMC, Halewood, Carrera, Braford, DHL Reckitt and Kellogg’s, GUD, Coca-Cola, Chester, Yara, WFP.
• Capture loads accurately in the Load Pad.
• Ensure the Load Pad is consistently updated.
• Distribute load consignment notes to transporters.
• Follow up with transporters regarding loading and offloading schedules, recording relevant times and dates.
• Document any damages and CHEP slips accurately.
• Monitor and follow up on outstanding PODs.
• Provide assistance with queries as required, ensuring timely and accurate responses.
• Assist in the vetting of export and import documents to ensure compliance and accuracy.
• Serve as a weekend operations reliever as needed, ensuring continuity of operations.
• Provide assistance during leave periods, ensuring responsibilities are managed effectively.

Qualifications

• Matric
• Degree/ Diploma in Logistics/ Transport Management (advantageous).

Experience

• 1–3 years’ experience in transport/logistics environment (cross-border experience preferred).
• Management of people processes and systems

Languages

• English - verbal and written
• At least 1 other language - Desirable