Junior ISP Support Agent

Web Telecom Services is looking for a friendly and helpful junior support agent to assist our prepaid fibre internet customers.

What you will do

• Help customers recharge their prepaid fibre
• Answer customer questions about their internet service
• Help troubleshoot basic internet problems
• Log support tickets with fibre network providers
• Support customers via: Phone calls, Email, WhatsApp

How to apply:

Please email your CV to: jobs@web-telecoms.co.za

Requirements

• Matric certificate
• Able to speak English and Xhosa / Zulu / Sotho
• Friendly and patient personality
• Comfortable using a computer and the internet
• Basic knowledge of Microsoft Office (especially Excel)
• Able to explain things clearly and politely
• Confident speaking to customers on the phone
• Able to write clear messages on email and WhatsApp
• Able to think logically and follow processes

Working conditions

• 50% in office position, based in Somerset West
• Preference given to applicants who live in fibre coverage areas
• Working hours are shift-based and partly flexible, but does require working weekends when allocated.

Pay: R8 000,00 - R9 000,00 per month

Application Question(s):

• Do you have Fibre at home? If yes, which Network

Language:

• Xhosa / Zulu / Sotho (Required)

Work Location: Hybrid remote in Somerset West, Western Cape