Junior Manager

Junior Front of House (FOH) ManagerJob Purpose

To assist the Restaurant Manager in overseeing the daily Front of House operations, ensuring exceptional customer service, efficient team performance, and adherence to RocoMamas brand standards. The Junior FOH Manager is responsible for creating a positive dining experience while supporting staff development and achieving operational goals.

Key Responsibilities

• Supervise and lead the Front of House team during shifts.
• Ensure excellent customer service and guest satisfaction at all times.
• Welcome guests and professionally resolve customer complaints.
• Coordinate seating, reservations, and table management.
• Monitor staff attendance, grooming, punctuality, and performance.
• Train and coach FOH employees on service standards and procedures.
• Ensure compliance with health, safety, hygiene, and food safety regulations.
• Perform daily cash-ups, reconcile tills, and assist with stock control.
• Support opening and closing procedures.
• Work closely with the kitchen team to ensure efficient service.
• Assist in achieving sales targets and controlling labour costs.
• Complete daily operational reports and communicate with senior management.

Minimum Requirements

• Grade 12 (Matric).
• 1–2 years' experience in a restaurant or hospitality supervisory/management role.
• Previous experience in customer service or restaurant operations.
• Knowledge of POS systems and cash handling.
• Ability to work shifts, weekends, public holidays, and evenings.
• Reliable transport to and from work.
• Computer literacy (Microsoft Office and restaurant POS systems).

Skills and Competencies

• Excellent leadership and team management skills.
• Strong customer service orientation.
• Good verbal and written communication skills.
• Problem-solving and conflict-resolution abilities.
• Ability to perform well under pressure in a fast-paced environment.
• Strong organizational and time management skills.
• Attention to detail.
• Positive attitude and professional appearance.
• Ability to motivate and coach staff.

Key Performance Indicators (KPIs)

• Customer satisfaction scores and guest feedback.
• Service speed and quality.
• Staff productivity and attendance.
• Compliance with company standards and procedures.
• Cash handling accuracy.
• Achievement of sales and labour targets.
• Team training and development.

Working Conditions

• Shift-based schedule, including evenings, weekends, and public holidays.
• Fast-paced restaurant environment.
• Standing and walking for extended periods.
• Regular interaction with customers and staff.

Ability to commute/relocate:

• Kraaifontein, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• hospitality : 1 year (Preferred)

Location:

• Kraaifontein, Western Cape (Preferred)

Work Location: In person