Junior Marketing Assistant (Financial Services)

Job Advert Summary

Hello Group is seeking to appoint a proactive, creative, and highly organized Junior Marketing Assistant to support the Hello Pay Brand Manager in executing marketing initiatives across digital channels, CRM, events, and brand activations. This role is ideal for someone who enjoys working in a fast-paced environment and has a passion for digital marketing, customer engagement, and delivering exceptional brand experiences.

The successful candidate will assist with community management, CRM communications, campaign execution, event planning, supplier coordination, and day-to-day marketing operations to ensure the successful delivery of Hello Pay's marketing strategy.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.
• Hello Rides - Motorcycle rent-to-own financing service.

Minimum Requirements

SKILL REQUIREMENTS / PERSONAL COMPETENCIES

• Excellent organizational and multitasking skills
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to work independently and take initiative
• Strong customer service and community management skills
• Good understanding of digital marketing and social media platforms
• Ability to work under pressure and meet deadlines
• Creative thinker with strong problem-solving skills
• Strong interpersonal and relationship-building abilities
• Comfortable supporting events and activations, including occasional travel when required

EDUCATION AND EXPERIENCE

• Tertiary qualification in Marketing, Communications, Digital Marketing, Public Relations, or a related field
• 1–3 years' experience in a marketing or digital marketing role
• Experience managing social media platforms and online communities
• Experience with CRM, email marketing, and customer communication platforms will be advantageous
• Experience coordinating events and marketing campaigns is beneficial
• Valid driver's license is a strong advantage

Duties and Responsibilities

Community Management & Digital Marketing

• Manage and monitor Hello Pay's social media platforms daily
• Respond to customer comments, messages, reviews, and enquiries promptly and professionally
• Escalate customer queries to the relevant internal teams where necessary
• Engage with online communities to build brand awareness and customer loyalty
• Assist with scheduling and publishing social media content
• Monitor social media trends and identify opportunities for engagement
• Compile community management and social media performance reports

CRM & Customer Communications

• Assist with executing CRM campaigns across Email, SMS, and WhatsApp
• Build and schedule outgoing customer communications
• Assist with customer database segmentation and campaign targeting
• Track CRM campaign performance and prepare reports

Campaigns & Content

• Assist with the execution of integrated marketing campaigns
• Coordinate campaign deliverables with internal teams, designers, and suppliers
• Help manage and organize marketing assets and documentation
• Assist with content development for different platforms according to set objectives

Events & Activations

• Assist in planning, coordinating, and executing events, exhibitions, sponsorships, and activations
• Maintain ongoing communication with Sales, Operations, and Admin teams to align logistics
• Liaise with the Warehouse to arrange marketing materials and event stock
• Support the setup and execution of events to ensure deadlines and quality standards are met
• Act as a runner for event logistics, branding materials, promotional items, and other operational requirements where needed