Junior Product Sales & Customer Support Coordinator

About Create It 3D

Create It 3D is a fast-growing South African technology and manufacturing business supplying 3D printers, 3D scanners, laser engravers, CNC machines, consumables and related equipment. We are looking for a sharp, reliable junior team member to take ownership of product enquiries and help turn opportunities into completed sales.

This is not a passive administration role. You will communicate with customers, understand what they need, recommend suitable products, prepare quotations, follow up consistently and coordinate a clean handover once an order is placed.

Key responsibilities

• Respond promptly and professionally to product enquiries received through email, WhatsApp, telephone and our website.
• Ask the right questions and recommend suitable machines, accessories, spares and consumables.
• Confirm supplier pricing, stock availability and lead times.
• Prepare accurate quotations and follow up until each opportunity is won, lost or scheduled for later.
• Keep every enquiry, quotation and next action properly recorded in our systems.
• Coordinate product orders with the operations team after payment.
• Keep customers updated regarding stock, lead times, dispatch and tracking.
• Provide helpful first-line customer support and escalate technical, warranty or return matters correctly.
• Help keep product information, pricing and supplier records accurate.
• Report daily on open quotations, follow-ups, sales and problems requiring attention.

What success looks like

• Product enquiries are answered quickly and none are forgotten.
• Customers receive accurate information and quotations.
• Follow-ups happen consistently without the director having to remind you.
• Orders are handed over correctly with complete information.
• Product sales and gross profit grow through excellent service and disciplined follow-up.

Requirements

• Matric.
• Strong written and spoken English.
• Confident, professional communication with customers.
• Good computer skills and the ability to work accurately across email, WhatsApp and online systems.
• Highly organised, dependable and comfortable working with deadlines.
• Willingness to learn technical products and specifications quickly.
• Comfortable with sales targets, follow-ups and performance measurement.
• Reliable transport to Umhlanga.
• Previous sales, ecommerce, customer-service or technical-product experience is advantageous, but a strong junior candidate with the right attitude can be trained.

Working arrangement

• Full-time, on-site in Umhlanga, KwaZulu-Natal.
• Monday to Friday, 08:00–17:00, with a one-hour unpaid meal break.
• 40 paid hours per week.

Compensation

• Starting basic salary: R5,500 gross per month.
• Performance commission: 3% of collected gross profit on qualifying product orders personally handled, subject to the written commission rules.
• Basic salary will be reviewed after the first three months based on performance, responsibilities and company growth. An increase is considered but is not guaranteed.

Why join us?

You will receive hands-on product and systems training while working in an exciting industry involving 3D printing, scanning, laser engraving and digital manufacturing. A dependable person who learns quickly and produces results will have room to grow with the company.

To apply, submit your current CV and include a short note explaining why you would be suited to a fast-moving product sales and customer-support role.

Pay: R5 500,00 per month

Ability to commute/relocate:

• Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• A customer says: “I need a 3D printer for my business, but I do not know which one.” What are the first four questions you would ask before recommending a machine?
• This position is full-time and on-site in Umhlanga, Monday to Friday from 08:00 to 17:00. It starts at R5,500 gross per month plus performance commission. Are you comfortable with these terms and available for these hours?

Education:

• High School (matric) (Required)

Experience:

• sales or customer service: 1 year (Preferred)

Work Location: In person