Junior Provisioning Engineer Intern | Kickstart Your Career With Frogfoot - National

Ready to build your career in fibre and telecommunications?

Frogfoot is looking for a Junior Provisioning Engineer Intern to join our Provisioning team and gain hands-on experience in the exciting world of fibre network provisioning.

This is an opportunity for someone who is technically curious, analytical, eager to learn, and enjoys solving problems. You'll work alongside experienced professionals, gain exposure to network provisioning and configuration, and develop the technical and professional skills needed to kickstart your career.

If you're ready to learn, grow and hop into the world of fibre, we want to hear from you!

About Frogfoot

Frogfoot is a leading open-access fibre infrastructure provider in South Africa. We build and operate fibre networks that connect homes, businesses and communities, working with multiple Internet Service Providers to deliver reliable connectivity across the country.

We're passionate about connectivity, innovation and developing the next generation of technical talent.

Purpose of the Role

The Junior Provisioning Engineer Intern will support the Provisioning team with the delivery and provisioning of Frogfoot products and services while gaining practical experience in network operations.

Working under the guidance of the Provisioning Supervisor and experienced team members, the intern will assist with circuit provisioning, equipment configuration, network management systems, fault and order tracking, technical queries and general provisioning activities.

This role is designed to provide real-world technical exposure while developing the intern's problem-solving, networking, customer service and operational skills.

What You'll Learn & Do

Fibre Provisioning & Configuration

• Assist with provisioning new circuits as ordered by customers.
• Support the configuration of managed Frogfoot equipment.
• Gain exposure to FTTH and FTTB provisioning.
• Assist with updating network management systems.
• Support IP address management and record keeping.
• Learn how provisioning orders are processed and tracked.

Technical Support & Problem Solving

• Assist with resolving provisioning-related support queries.
• Investigate technical issues under guidance from experienced team members.
• Apply a logical and methodical approach to technical problems.
• Escalate issues appropriately when additional support is required.
• Follow issues through to resolution and learn from the process.

Orders, Faults & Service Levels

• Assist with updating order and fault tracking systems.
• Monitor assigned activities and provide updates where required.
• Learn how SLAs, OLAs and KPIs impact service delivery.
• Support the team in meeting agreed service levels and deadlines.
• Develop an understanding of how productivity and efficiency contribute to customer service.

Customer & Team Support

• Assist with customer calls as part of the wider project team.
• Communicate professionally with internal teams and customers.
• Work with internal departments to resolve provisioning requirements.
• Gain exposure to supplier and vendor interactions.
• Build positive relationships with technical and non-technical stakeholders.

Learn, Grow & Get Involved

• Learn new technical systems, processes and technologies.
• Ask questions and seek guidance when required.
• Participate in projects and team initiatives.
• Take ownership of assigned tasks and follow them through.
• Support other reasonable duties and projects as assigned by line management.

Who We're Looking For

We're looking for someone who is technically curious, eager to learn, and excited about building a career in networking and telecommunications.

You should:

• Be a South African Citizen.
• Be between 18 and 35 years of age.
• Have completed Grade 12 / Matric.
• Have a relevant 3-year Degree or Diploma in Information Technology, Networking, Computer Science, Telecommunications or a related technical field; OR
• Have a relevant Higher Certificate or Occupational Qualification at NQF Level 5.
• Be currently unemployed.
• Not be enrolled in any MICT SETA or other SETA-funded programme.
• Have a genuine interest in networking, fibre and telecommunications.
• Be comfortable working with computers and technical systems.
• Have good written and verbal communication skills.
• Be analytical, methodical and detail-oriented.
• Be willing to learn new concepts and technologies.
• Be comfortable working as part of a team.
• Have a positive, can-do attitude.

No previous formal provisioning experience is required.

Computer & Technical Skills We Value

You don't need to know everything — we're looking for someone with a strong technical interest and a willingness to learn.

We value exposure to:

• Microsoft Office Suite
• Microsoft Excel and basic data capturing
• Basic networking concepts
• Network management systems
• IP addressing and IP address management
• Fault and order tracking systems
• Fibre/FTTH/FTTB concepts
• MikroTik technologies
• Cisco technologies

Technical Certifications We Value

The following will be advantageous:

• CompTIA A+
• CompTIA Network+
• MTCNA, together with MikroTik experience
• Cisco CCNA

These certifications are advantageous rather than a requirement for the internship.

The Frogfoot Person We're Looking For

We're looking for someone who is:

• Analytical – enjoys investigating and understanding problems.
• A problem solver – looks for practical solutions.
• Eager to learn – curious and willing to ask questions.
• A team player – enjoys working with others.
• Organised – able to manage tasks and meet deadlines.
• Accountable – takes ownership of assigned work.
• A good communicator – comfortable speaking to different people.
• Adaptable – comfortable working in a changing environment.
• Proactive – willing to get involved and take initiative.
• Can-do – ready to learn, contribute and make an impact.

What You'll Gain

This internship will give you practical exposure to:

• Fibre network provisioning
• FTTH and FTTB services
• Circuit provisioning
• Network equipment configuration
• Network management systems
• IP address management
• Fault and order tracking
• Technical troubleshooting
• Customer and internal stakeholder support
• SLA, OLA and KPI management
• Supplier and vendor engagement
• Fibre and telecommunications operations

You'll work alongside experienced technical professionals, build your confidence and gain valuable workplace experience that can help you take the next step in your technical career.

Internship Details

Job Type: 12-Month Internship | Fixed Term

Duration: September 2026 – August 2027

Location: National

Reporting To: Provisioning Supervisor

Salary: Market-related internship

READY TO KICKSTART YOUR TECHNICAL CAREER?

If you're curious about technology, passionate about networking and ready to learn, this is your opportunity to gain real-world experience and build your future in the fibre industry.

Come hop into the Frogfoot pond and help us keep South Africa connected!

Your career journey starts here.