Junior Scrum Master
VodafoneThree
Johannesburg, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.
Role Purpose/Business Unit:
We want to make buying and using our business products simple and easy for customers. To make this happen, our products need to be launched quickly and effectively, based on Business customers’ needs.
The Scrum Half is responsible for developing and leading a high-performing, multi-discipline squads to launch new products and/or enhance existing products, across a range of segments and channels.
You will be a qualified and experienced Scrum Master. You are highly collaborative, organised and a strong communicator with the ability to influence all levels. You are required to facilitate Agile delivery, remove impediments, and ensure continuous flow of value aligned to Vodacom’s SAFe operating model within Core Network Engineering.
You will have a track record of coaching and managing individuals and/or teams to succeed.
Your responsibilities will include:
- Facilitate all Scrum and SAFe ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives, PI Planning, ART Syncs).
- Identify, track, and resolve impediments, escalating systemic issues where required.
- Ensuring the path is clear: removing blockers, securing capacity, providing seamless communications and working to clarify the sprint backlog.
- Ensure accurate Jira usage, backlog hygiene, and delivery transparency through metrics.
- Manage cross-team dependencies and support stakeholder alignment. Ensuring deliveries with quality, innovation and automation at the heart. The ideal candidate for this role will have:
- A Diploma or Degree in Engineering.
- SAFe Scrum Master (SSM) or equivalent certification.
- Professional Scrum Master (CSM/PSM) (advantageous).
- Working knowledge of Jira and Confluence.
- Understanding of Agile and SAFe delivery frameworks.
- Exposure to Products & Services, Intelligent Networks, IT within a telecommunications environments (essential). Core competencies, knowledge, and experience:
- Experience working within a Telecoms Product environment preferred.
- Facilitation excellence and structured communication.
- Strong problem-solving and conflict resolution skills.
- Stakeholder engagement across cross-functional teams.
- Data-driven mindset with Agile metrics understanding.
- Experience creating Program Dashboards in programs such as Power BI would be a great advantage. We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 10 July 2026.
The base location for this role is Vodacom, Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Found on Indeed · Posted 3 days ago
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