Junior Student Support Advisor – Fixed Term

SANTS is an accredited Private Higher Education Institution focused on initial teacher training and continued professional teacher development through a distance mode of delivery. SANTS seeks to appoint a suitable candidate as a Junior Student Support Advisor within its Student Support Department.

Position: Junior Student Support Advisor – Fixed Term

Role: The Junior Student Support Advisor is responsible for different student administration, engagement, experience and support activities within the Student Support Department (SSD). This is an entry level role within the Student Support Department (SSD).

Key Responsibilities

• Build product knowledge of all SANTS activities including applications, assessments, graduations, enrolments, workplace integrated learning, etc.
• Attending to and resolving of student inquiries and complaints promptly and professionally.
• Identifying student pain-points and attend to their issues kindly and patiently.
• Assist students to navigate different student engagement platforms including the Student Information System (SIS) and the Learning Management System (LMS).
• Attend to enquiries that come through the telephony systems (inbound and outbound calls).
• Escalate complex enquiries to Senior SSD Advisors and Team Leads.
• Attend to student applications on the student applications platform as allocated by the SSD Recruitment Team Lead.
• Support the SSD Applications team lead in administering the student enrolment process.
• Attend to different student administration activities as allocated by the different SSD team leaders.
• Support and shadow Senior SSD advisors as they carry out different activities within the department.
• Support SSD team leaders in preparing for and rolling out graduation ceremonies.

Minimum Requirements

• Matric or NQF Level 5 post-matric (preferable) Diploma in Business Management, or Customer Service or Marketing.
• Proficiency and eloquence in English and more than two indigenous languages.
• Basic MS Office skills.
• Passion for customer service and/or working with people.
• Ambitious high performer.

Remuneration will be based on qualifications and experience in the relevant field.

Closing date: 15 August 2026

To apply, please complete the form on the link below and upload your CV via the link provided on the form.

Access the link here: https://bit.ly/4bDS6qE

After uploading your supporting documents, please remember to return to the form and click on submit. Applications that are not submitted cannot be considered.