Junior Travel Consultant

The incumbent of this role must effectively action the travel booking process at a junior level, resulting in an efficient, effective and cost-conscious travel service delivery that differentiates Tourvest Travel Services. Ensuring the ongoing and all-encompassing viability of the division.

• Knowledge and work on the relevant GDS or OBT.
• Issue full domestic reservations including hotel, car, air, transfer, B&B etc.
• General Travel Knowledge.
• Accurately complete all domestic reissues.
• Ability to complete all refunds accurately.
• Ensure corporate fares are utilized.
• Constant knowledge improvement through training.
• Ability to learn and adapt to new systems eg. Travelit.
• GDS – Clear and allocate queues.
• Travel IT – Manage Dashboard and TRF (Travel Request.
• Ensure that all fees are correctly charged at time of ticketing.
• Including invoicing and referral bookings.
• No tickets to be on the uninvoiced ticket list.
• Ability to embrace the TTS technology solutions.
• Adherence to all TTS policies.
• Learning of TravelIT and Amadeus.
• Learning of the TRF system.
• Learning of AGM.
• Understanding of Chatbot and process required to assist clients.
• Telephone and email etiquette.
• Creating shell profiles for clients.
• Email registration links to clients.
• Complete all the mandatory monthly & ADHOC training provided by TTS.
• All ECC charges invoiced out the following day.
• All vouchers correctly issued and emailed to the client and supplier.
• Cost conscious for both TTS and the client.
• Benchmarks in accordance with the company policy.
• Limited QC errors.
• Attention to detail.
• Alignment to all TTS polices/procedures found on Dashboard.
• Fully conversant with the paperless procedure.
• Full alignment to the TTS Standard Operating Procedures.
• Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.
• Understanding and adhering to the clients’ travel policies and procedures.
• A client centric mentality, with consistent extra mile service and VIP service and personal accountability for client satisfaction and retention.
• Ability to build relationships with TTS clients.
• Immediate attention to any client complaint.
• Adhere to TTS /client turnaround times.
• A strong sense of urgency.
• Excellent telephone and email etiquette.
• Less than 0.2% error ratio to tickets.
• Solution Driven.
• Attendance of company meetings and functions/team building.
• Building and maintain multi- level relationship within TTS.
• Attendance of company meetings and functions/ team building.
• Build and maintain multi-level relationship within TTS.
• To be an integral part of your team with the willingness to be coached and guided by senior team members.
• To actively pursue innovation and more efficient processes.
• To share knowledge with the broader team.
• Self-improvement through LMS, GBT and Supplier monthly training.
• Assist the team with administration or ADHOC work when necessary.

REQUIREMENTS:

• Matric Qualification.
• Travel Diploma.

EXPERIENCE IN YEARS:

• Minimum 1 year of experience.

KNOWLEDGE:

• Beginner’s fares & fare structure course.
• Ticketing course.
• Ticket reissue course.
• Business with charm and savvy.
• Customer service course.
• Sound geographical knowledge.
• Time management.

Work Location: In person