Key Account Manager - Bose

Are you passionate about premium consumer technology and building high-performing retail partnerships? Bose is synonymous with world-class audio experiences, and we're looking for a commercially driven Key Account Manager to grow our presence across South Africa's leading retail and channel partners.

As the Key Account Manager – Bose, you will be responsible for managing and growing strategic retail and channel partner accounts for the Bose consumer audio portfolio. You will develop and execute account strategies that deliver revenue, profitability, market share and exceptional brand execution while collaborating closely with Sales, Marketing, Supply Chain and Finance teams.

Success in this role requires strong commercial acumen, excellent relationship management skills, data-driven decision-making and a passion for delivering outstanding customer experiences.

Key Responsibilities

Strategic Account Management

• Develop and execute annual and quarterly Joint Business Plans with key retail partners.
• Build and maintain strong relationships with buyers, category managers, retail operations and senior stakeholders.
• Identify new growth opportunities across the Bose product portfolio within retail and business operations.
• Negotiate ranging, promotional activity, pricing and commercial agreements.
• Provide regular business reviews, performance reporting and strategic recommendations.

Sales & Commercial Performance

• Deliver sales, revenue, margin, market share and profitability targets.
• Drive promotional campaigns, seasonal initiatives and new product launches.
• Analyse sell-in, sell-out, stock availability and forecasting data to optimise performance.
• Secure forward orders and improve forecast accuracy.
• Monitor competitor activity and identify opportunities to strengthen Bose's market position.
• Ensure Bose products are merchandised and displayed to premium brand standards.
• Drive excellence in product availability, demo experiences and in-store execution.
• Coordinate launch readiness across retail partners.
• Identify opportunities to improve visibility through premium displays and experiential retail.

Training & Partner Development

• Deliver engaging product and sales training to retail partners and store teams.
• Equip partners with the latest product information and marketing assets.
• Conduct regular store visits to improve product knowledge and customer experience.
• Manage pricing, promotional approvals, claims and account administration.
• Monitor marketing investments and promotional spend against budget.
• Work closely with Planning, Logistics and Finance to improve service levels and stock availability.
• Maintain accurate account documentation, forecasts and reporting.

Qualifications

• Grade 12 (Matric)
• Relevant tertiary qualification in Business, Sales, Marketing, Retail Management or a related commercial field.

Experience

• 3–5 years' experience in Key Account Management, Retail Account Management, Channel Sales or Business Development.
• Experience within consumer electronics, premium retail, technology, audio, FMCG or a distribution environment is highly advantageous.
• Proven track record of achieving sales and commercial targets.

Skills & Competencies

• Strong commercial and financial acumen.
• Excellent negotiation and relationship management skills.
• Ability to analyse sales, forecasting and market data to drive business decisions.
• Strong understanding of merchandising, retail execution and promotional planning.
• Exceptional presentation and communication skills.
• Highly organised with excellent planning and execution ability.
• Passion for premium consumer technology and customer experience.
• Advanced Microsoft Office skills with experience using Power BI or similar reporting tools.