Key Account Manager

ABOUT DENIS
Dental Information Systems (Pty) Ltd (DENIS) has been a leader in dental managed care services since 1996. Our extensive experience in dental risk management combined with cutting edge technology offers a world class service relevant to the Southern Africa market (South Africa, Botswana, Namibia).

DENIS currently provides dental managed care services to 11 medical scheme clients.

ABOUT THE POSITION

There is flexibility for the position to be based at our Head Office in Century City (Cape Town),or alternatively within Gauteng. If based at our Head Office, national traveling will be required. The total remuneration package for this positionis negotiable based on qualifications and experience.

The primary purpose of this position is to develop, maintain, and strengthen strategic relationships with key clients, ensuring the effective delivery of contractual obligations and service excellence. The Key Accounts Manager serves as the primary liaison between the organisation and assigned clients, ensuring that client requests, service requirements, and operational priorities are managed effectively within agreed timeframes.

ROLE AND RESPONSIBILITY INCLUDE, BUT NOT LIMITED TO:

• Build, maintain, and strengthen long-term relationships with key clients and stakeholders
• Serve as the primary point of contact for assigned client accounts, ensuring exceptional service delivery and client satisfaction
• Facilitate operational, tactical, and strategic meetings with clients, including the preparation of agendas, presentations, meeting minutes, and action plans
• Coordinate cross-functional activities to ensure the effective delivery of client requirements and contractual obligations
• Monitor and manage Service Level Agreements (SLAs), ensuring compliance with agreed service standards and turnaround times
• Oversee the timely preparation and submission of weekly, monthly, quarterly, annual, and ad hoc client reports
• Manage client queries, issues, complaints, and escalations through to successful resolution
• Maintain accurate client records and stakeholder contact information
• Identify opportunities to improve service delivery, operational efficiencies, and the overall client experience
• Support strategic client initiatives, business reviews, projects, events, and account planning activities
• Collaborate with internal departments to ensure effective communication, alignment, and seamless service delivery to clients
• Build strong internal and external stakeholder relationships to support business objectives and long-term client retention

KEY COMPETENCIES:

• Relationship Management
• Stakeholder Engagement
• Executive Business Writing Skills
• Presentation and Facilitation Skills
• Reporting
• Contract and SLA Management
• Change Management
• Client Service Excellence
• Project Coordination

QUALIFICATIONS & EXPERIENCE:

• 5 - 8 years’ experience in Key Account Management, Client Relationship Management, Contract Management, or a similar role
• Proven experience managing strategic client relationships, Service Level Agreements, stakeholder engagement, and client service delivery.
• Experience within the medical schemes and/or managed healthcare industry
• Knowledge of relevant legislative environment is highly desirable (e.g. the Medical Schemes Act)
• Grade 12 with a relevant Tertiary Qualification (Diploma or Degree)
• Proficient in MS Office Suite applications

ROLE REQUIREMENTS:

• Candidates must have a clear criminal record
• Willing to travel nationally when required
• Reliable internet connectivity is essential when working from home
• Valid driver's licence and access to a reliable vehicle.

Work Location: Hybrid remote in Century City, Western Cape