Key Account Manager (E-Retailers)

Description

Position Purpose* Drive profitable online sales growth across multiple brands and retail partners.

• Manage retailer relationships and execute commercial, promotional, and media plans.
• Deliver sales, profitability, forecasting, and digital shelf objectives.
• Collaborate with Brand, Marketing, Finance, Supply Chain, and external partners to maximise ecommerce performance.

Key Responsibilities

Account Management & Commercial Performance* Manage retailer relationships and act as primary commercial contact.

• Develop and execute Joint Business Plans and trading calendars.
• Drive sales growth, promotions, launches, and commercial negotiations.
• Monitor performance, forecasting, stock availability, and key KPIs.

Retail Media & Activation (20%)* Develop and execute retailer media plans aligned to business objectives.

• Manage campaign delivery, budgets, reporting, and optimisation.
• Partner with retailers, agencies, and brand teams to maximise ROI.

Sales & Financial Ownership* Deliver sales and profitability targets.

• Manage promotional investment, advertising spend, rebates, and returns.
• Identify revenue growth opportunities and support forecasting accuracy.

Ecommerce & Digital Shelf Execution* Optimise content, search visibility, assortment, merchandising, and conversion.

• Ensure launches and campaigns are executed effectively online.
• Maintain digital shelf standards and resolve execution issues.

Business Development & Analytics* Identify growth opportunities, market trends, and competitive insights.

• Analyse sales, traffic, conversion, ROI, and stock performance to drive decisions.

Stakeholder Management & Reporting* Coordinate retailer and brand activities through trading calendars.

• Provide performance reporting, insights, and business reviews.
• Build strong cross-functional and retailer partnerships. Qualifications

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• Job Specification & Experience
  • Gauteng-based with occasional travel to retailers and regional meetings.
  • 3-5 years' experience in Ecommerce, Key Account Management, Retail, Digital Marketing, or a related commercial role.
  • Experience managing retailer relationships, promotions, launches, and trading activities.
  • Strong understanding of ecommerce trading, retail media, digital shelf execution, and online sales performance.
  • Advanced analytical, Excel, forecasting, and commercial skills.
  • FMCG, beauty, fashion, or consumer goods experience advantageous.Personal Characteristics
  • Commercially minded, analytical, and results-driven.
  • Strong relationship-building, communication, and stakeholder management skills.
  • Organised, proactive, and able to manage multiple priorities.
  • Strong decision-making, prioritisation, and problem-solving abilities.
  • Detail-oriented with a growth and business development mindset.
• • Experience in beauty, FMCG, fashion or another fast-moving consumer category advantageous.