Key Accounts Administrator

Duties & Responsibilities

General Administration & Operations Coordination

• General administration and coordination of daily operations
• Liaising with agents, supervisors, and managers to support daily business operations
• Engaging with managers and supervisors to monitor performance and ensure smooth operational flow between agents and

management

• Maintaining general operational documentation
• Maintaining training and operational records
• Taking minutes and maintaining proper meeting documentation

Client & Communication Management

• Appointment scheduling, reception/telephone handling, and client communication
• Contacting customers to request and verify FICA documentation
• Placing orders on behalf of clients and ensuring effective communication channels
• Building and maintaining strong relationships with key agents and stakeholders to support business objectives

Performance Monitoring & Reporting

• Monitoring performance and compiling weekly reports across various regions and teams
• Preparing reports, summaries, and administrative insights for management
• Compiling admin and mobile app issue summaries for technical and operational purposes
• Identifying performance gaps and providing feedback or recommendations to improve operational efficiency

Issue Resolution & Escalation

• Escalating unresolved matters to senior management where required
• Managing app-related administrative issues (e.g. downtime tracking and reporting)

Data Management & Record Keeping

• Data capturing, reporting, and maintaining accurate records and audit trails

Financial Administration

• Handling invoicing, placing purchase orders, and allocating invoices (Sage Accounting knowledge advantageous)

Sales & Business Analysis

• Analyse sales data, market trends, and customer insights to identify opportunities and challenges
• Develop reports and presentations for internal stakeholders with actionable recommendations

Strategy Development & Execution

• Collaborate with internal teams to create and implement strategies to increase sales and market share
• Continuously evaluate initiative effectiveness and adjust plans accordingly

Innovation & Idea Generation

• Identify trends and opportunities for growth within the sector
• Develop innovative solutions to enhance partnerships and drive business expansion
• Foster creativity through brainstorming and presenting new initiatives

Data Management & Strategic Reporting

• Maintain accurate and up-to-date records of sales, partnerships, and operational data
• Use data-driven insights to forecast trends and support decision-making
• Prepare and present detailed performance reports to senior management and stakeholders

Desired Experience & Qualification

Education

• A minimum National Diploma in Office Administration or Secretarial (NQF Level 5)

Experience

• At least 2 years’ experience in an office administration or secretarial environment
• Strong administrative and office coordination experience
• Excellent typing and organisational skills
• The ability to follow instructions and perform well under pressure
• The ability to work independently
• A proactive and motivated attitude, with a willingness to go the extra mile and add value

Key Competencies

• Analytical Thinking: Ability to analyse complex data sets and extract actionable insights.
• Strategic Vision: Strong business acumen focusing on long-term growth and relationship building.
• Communication Skills: Excellent verbal and written communication, including presentation skills.
• Problem-Solving: Proactive approach to identifying and resolving challenges.
• Creativity and Innovation: Ability to generate and implement new ideas to drive business growth.
• Relationship Management: Strong interpersonal skills to manage partnerships and negotiate effectively.

Pay: R15 000,00 - R20 000,00 per month

Application Question(s):

• What reports have you prepared in previous roles?
• A client is refusing to provide FICA documents, but the transaction cannot proceed without them. What would you do?
• Rate your Microsoft Excel skills. Which functions do you use regularly?

Work Location: In person