Key Accounts Assistant (Pharmacy) - Montague Gardens (Fixed Term Contract

Listing reference: 027206 Listing status: Online Apply by: 11 October 2026

Position summary

Industry: FMCG & Supply Management Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Key Accounts Assistant (Pharmacy) on a Fixed Term Contract (Maternity Cover) for 9 -12 Months contract - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager. THE APPLICANT WILL BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC.

Job description

Job Purpose: To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives. Key Performance Areas:

• Maintain the general filing system and file all correspondence in an accurate and traceable manner.

• Track, report and manage escalations regarding outstanding shorts.

• Manage shorts investigations with stock control (per SLA requirements).

• Manage paperwork to and from the warehouse accurately and timeously.

• Timeous handling of mail and parcels.

• Manage efficient and professional handling of visitors.

• Manage and maintain adhoc administrative tasks.

• Answering of customer calls, e-mails and requests from all internal and external stakeholders.

• Administrators’ performance, time keeping and quality assurance.

• To receive calls, mails, faxes and attend to all queries.

• Timeous management of urgent and regular queries.

• Timeous delivery of daily, weekly and monthly reports.

• Escalation management on outstanding items from stock control.

• Track and monitor queries until resolution.

• Drive efficiency with all correspondence and queries received.

• Maintain a neat and orderly workspace always.

• Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).

Skills:

• Microsoft Office

• Adobe

• Outlook (End User Computing)

• Advanced Excel

• Analyzing data

• Checking for accuracy

• Ethics

• Maintaining files

• Multi-tasking

• Performing clerical work

• Reporting data

• Researching

• Taking initiative

• Taking personal responsibility

Thinking logically Knowledge:

• Knowledge of Audit Standards

• Knowledge of business processes

• Knowledge of Customer invoicing, statements

Personal Competencies:

• Writing and Reporting

• Working with People

• Analysing

• Following Instructions and Procedures

Minimum requirements

Minimum Education & Qualification:

• Matric

• Certificate in Office administration or similar will be advantageous

Minimum Job Related Experience:

• Sound understanding of office administration

• Customer service experience.

• Filing and all-round administration

• Pharmaceutical exposure (Advantage) and working on SAP is very critical.

• Microsoft Office (Outlook, Excel and Computer Skills)

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.