Key Accounts Manager

NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED!!!

We are looking for a key account manager with a strong background in dealing with retailers in the FMCG/General Merchandising to join our Joburg team. You will be fully responsible in the management of allocated customer for sales and stock holdings. You will need to ensure steady and long-term relationships with existing clients while maintaining growth, you are also required to seek and obtain new customers. This is a dynamic role that requires a combination of sales leadership and customer relationship management.

The successful candidate will have the following skills and attributes:

• Be proactive and have a positive outlook on life
• Ambitious
• Customer orientation
• Willing to go the extra mile
• Be service oriented
• Excellent telephonic, written and communication skills
• Good organizational skills (Time management etc.)
• Strong negotiating ability
• Presentation Skills
• Willingness to learn
• Outgoing and confident
• Fully computer literate – Word, Excel & Outlook
• Highly numerate
• Deadline driven – tight monthly deadlines

Duties Include but are not limited to:

• Manage and achieve Sales and Budgets with allocated customers across all divisions within Laceys for the financial year.
• Manage and achieve sales within allocated customers across all buying categories for your allocated customers.
• Managing and developing good long-term business relationships with your customers.
• Customers need to be seen on a regular basis. Monthly tasks to run through with customer include but are not limited to:
• a. Manage current business
• b. Drive promotions
• c. Manage stocks
• d. Generate orders
• e. Plan Forward
• f. Tackle any issues
• g. Analysing stock and sales performance
• h. Ensure stocks going to stores are being merchandised effectively and correctly, and report back with any correction, critic or praise.
• i. Store Visits
• j. Present new possibilities to your customer in terms of range, as well as any successes you or your fellow KAM’s have had with other retailers.
• Acquiring a clear understanding of your customers operation, needs and requirements and knowing who to deal with across all divisions and categories.
• Expanding the business relationship with customers by continuously proposing solutions to meet their needs, this includes:
• a. Presenting new products.
• b. Prosing monthly deals and buys.
• c. Market research into what’s working for them so we can source accordingly.
• d. Managing forecasts of core KVI’s to ensure stock availability.
• e. Executing promos timeously.
• f. Managing existing stocks within their business to avoid aged and over stocks.
• Obtaining New relationships with major retail chains not already working with the company.
• Ensure the correct products are presented, placed and delivered to customers timeously.
• Serve as the link between company and division strategy and execute with your relative customers.
• To always be punctual to your customers and peers, arrive early for meetings, submit earlier than the required deadline date, respond timeously back to customers whether by phone call or email (within 24 hours).
• Resolve all issues and problems faced by the customers and deal with complaints to maintain trust.
• A strong product knowledge across the business is required to be a successful KAM, this is a task the KAM needs to undertake on their own time to ensure they can achieve within their customers.
• Range Presentations and showrooms happen twice a year – the KAM is responsible to ensure presentations are done with all their retailers and buyers within the allocated deadline times.
• Pre-planning on showroom documents must be done for each customer before they are presented to – we need to have a clear and set direction to be more effective and not confuse customers.
• Planning documents – Planning documents need to be maintained and updated for all key account customers, updated planning documents need to be re-saved by the 7th of each month for the previous month, this includes
• a. A neat and completed planning document.
• b. All data on the planning document to be accurate and updated as at the end of the previous month.
• c. All sales data, POS and Stock on hands to be updated and accurate.
• d. All Pricing to accurate and relevant.
• KAM template Documents – These documents need to be used for tasks performed for sign off purposes, they need to be completed properly and accurately to ensure the correct sign off and decisions are made.
• b. Monthly Reporting - Monthly reporting is required in terms of sales, stock, and customer performance which will be filled out onto templates provided.
• c. Budgets – KAM is solely responsible for the achieving of their customers budgets – this includes rep driven accounts. KAM is required to forecast monthly on sales and this needs to be done within the allocated deadlines given.
• d. Stock – KAM is solely responsible for the stock they have available for there customer, this needs to be provided through forecasting of stock to ensure the BUM’s and Planners make sure we have the stock, theses forecast will be updated and provided as and when required outside of the 2 major periods being 15th April ( Second Half Inputs – July-Dec) and 15th December (First half Inputs (Jan-June).
• e. Systems – KAM is responsible to follow the systems put in place to ensure smooth process are followed throughout the business this includes:
• f. Ensuring your price lists are up to date – This is not a task that should be done every time you receive a new order.
• g. Ensuring clean orders are submitted to warehouse.
• h. Managing expectations from order to delivery date.
• i. Following all planning doc and KAM Templates correctly.
• j. Meeting all Deadlines.

Qualifications:

• A Bachelor’s degree or certification in Business Administration; Supply Chain; retail management would be an advantage
• 5+ years in either Key Account Management; National Account Management; Sales or Commercial roles in retail or working directly with retailers or buying team
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers, team members, and senior management.
• Demonstrated leadership abilities, including team management and coaching skills.
• Results-oriented mindset with a track record of achieving sales targets.
• Analytical skills to interpret sales data and make informed decisions.
• Ability to travel to customer sites and industry events as needed.
• Please send CV’s to [email protected] and await further instructions. If you have not had any correspondence within 14 days, please deem your application as unsuccessful.

Job Types: Full-time, Permanent

Application Question(s):

• Are you willing to travel across South Africa to clients?

Education:

• Bachelors (Preferred)

Experience:

• Key Account Management: 5 years (Preferred)
• Sales or Commercial roles: 5 years (Preferred)
• National Account Management: 5 years (Preferred)

Work Location: In person