Lead Associate - Quality
WNS Global Services
Cape Town, Western Cape
Logistics and supply-chain roles coordinate the movement of goods across SA, a sector expanding fast with e-commerce.
This listing does not state a salary. As a guide, logistics roles in South Africa typically pay R12 000 to R35 000 a month (indicative).
Job description
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Key Skills needed for the Lead Associate: Quality role
Analytical skills and time management
Coaching and Feedback
Conflict Management
Interpersonal skills and people skills
High attention to detail and accuracy
Exceptional knowledge of customer care process and systems
Proficiency in verbal & written English
Strong communication and interpersonal skills
Excellent working knowledge of MS Word and Excel Strong administrative skills
Excellent presentation skills
Ability to master new applications quickly
Excellent organizational, time management and co-ordination skills
Strong analytical ability and logical thinking style
High sense of accountability
Team player
Goes the extra mile
Qualifications
EssentialMatric/Grade 12 Certificate PreferredContinues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six SigmaISO 9001:2015Quality assessment expertise for North American marketExperience as a quality assessor in Insurance
Good to know
What does this logistics job pay?
This listing does not state a salary. As a guide, logistics roles in South Africa typically pay R12 000 to R35 000 a month (indicative).
Do I need experience for logistics jobs in Cape Town?
This logistics role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted 1 weeks ago
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