Lead Nurture & Response Manager
Talent Sam
Sandton, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Simera is looking for an exceptional communicator to manage follow-up with companies and referral partners who have expressed interest in our global hiring services. This is not primarily a cold-calling role. The focus is on responding quickly, writing thoughtful and personalized follow-ups, nurturing longer-term opportunities, and helping move interested prospects toward meetings and active hiring needs. The ideal candidate combines the discipline of a strong SDR with the communication and relationship-building skills of an account manager.
Responsibilities
- Respond to positive replies from email, LinkedIn, and referral partners
- Write personalized and creative follow-up messages
- Re-engage prospects who have stopped responding
- Nurture companies that are interested but not ready to hire
- Book qualified meetings for senior sales leaders
- Follow up after meetings, proposals, candidate submissions, and interviews
- Maintain accurate CRM records, next steps, and follow-up dates
- Use phone calls when a live conversation can help move an opportunity forward
- Identify urgent or high-value opportunities and escalate them appropriately
Requirements
- 2–5 years of experience in SDR, business development, account management, customer success, recruitment, staffing, or another client-facing commercial role
- Exceptional written and spoken English
- Strong experience managing warm or partially qualified leads
- Ability to write naturally without relying on generic templates
- Excellent organization, persistence, and commercial judgment
- Experience using email, LinkedIn, CRM, and sales-engagement tools
- Comfortable communicating with founders, executives, HR leaders, and hiring managers
- Willing to work afternoon and evening hours in South Africa to support US prospects
Preferred Experience
B2B SaaS, recruitment, staffing, HR technology, outsourcing, or global hiring
Inbound or senior SDR experience
Experience nurturing longer sales cycles and reactivating dormant leads
Experience communicating on behalf of senior executives
By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Sandton?
Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 2 weeks ago
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