Learning Facilitator : Claims

Who are we? MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

• Craft and facilitate training that is practical, relevant, and engaging.
• Continuously assess training needs through insights from stakeholder interactions.
• Design and update blended learning solutions — from in-person sessions to digital content.
• Stay close to the business and proactively respond to changes in product, systems, or process.
• Collaborate with various departments to support strategic projects through training delivery.
• Maintain strong communication and follow-up with stakeholders and training participants.
• Travel to broker sites when needed to conduct product and/or systems training, refresher training, and capability sessions.

What will make you successful in this role? Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• A relevant HR/Training/Insurance Qualification (advantageous)
• A valid driver’s license and willingness to travel

Minimum Experience Required

• Minimum 2 years of administrative experience
• Minimum 3 years in the Short-Term Business Insurance environment
• Minimum 3 years in the Short-Term Personal Lines environment
• Minimum 1 year coaching and training experience

Essential Competency Requirements

• Strong knowledge of Miway products (Business Insurance and Personal Lines) and systems.
• Excellent facilitation, communication, and presentation skills.
• Solid planning, coordination, and administrative capabilities.
• Confident using MS Word, Excel, PowerPoint, and online learning tools.
• Flexible, self-motivated, and results driven.
• A collaborative mindset with a positive and professional attitude.
• Analytical thinking and problem-solving skills.
• Ability to manage multiple training projects and travel requirements.
• Well presented.

The Successful Candidate Must Be Able To

• Plan and deliver onboarding training and upskilling interventions.
• Ensure that all training delivered aligns with Miway and industry standards.
• Update and maintain learning materials in line with business changes.
• Partner with stakeholders to identify capability gaps and develop training to close them.
• Assess learner competence and provide feedback for development.
• Drive consistency and excellence in all training efforts.
• Support internal teams with training as needed across Business Units.
• Ensure trainee feedback is captured and reported for continuous improvement.

The Role Responsibilities Include The Following

• Planning, designing, creating, and executing L and D programs aligned with business objectives to support the management team, ensuring they are outcomes-based.
• Conducting audits and research to identify the best training delivery methods, including face-to-face, eLearning, and blended approaches.
• Facilitating end-to-end training as needed, utilising existing business resources.
• Staying updated with business changes and revising learning materials accordingly.
• Conducting refresher training as required.
• Sending regular updates on learning interventions to relevant business stakeholders.
• Developing and designing learning materials suitable for e-learning, microlearning, and face-to-face sessions.
• Ensuring sign-off on learning materials and assessments from subject matter experts and stakeholders.
• Facilitating effective and quality training sessions for the business.
• Evaluating the training provided for effective and measurable outcomes.
• Reviewing current training offerings, to ensure they are fit for purpose.
• Partnering with stakeholders on new projects and enhancements requiring training.
• Reporting monthly on all training conducted to L and D Manager.
• Working with the training coordinator to ensure appropriate training for all new employees in line with their roles.
• Implementing a training schedule for all employees in agreement with business area stakeholders.

Knowledge And Skills Training material/ workshop development

Pilot training and ongoing training/presentation

Assess And Moderate Qualifications Training material/content updates, changes and reviews

Personal Attributes Plans and aligns - Contributing independently

Communicates effectively - Contributing independently

Decision quality - Contributing independently

Interpersonal savvy - Contributing independently

Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 26 February 2026. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.