Logistics Coordinator.
DHL
Cape Town, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Join us at Hillebrand Gori – a company of DHL Global Forwarding
Are you passionate about shipping, beverages, innovation and exceptional customer service? Hillebrand Gori is the beer, wine, and spirits logistics powerhouse of the DHL Group. We go beyond moving containers, we connect people with products they love.
With a global reach across the Americas, Asia Pacific, Europe and Middle East & Africa, we are one of the most renowned beverage logistics company in the world. Start your career with our amazing team! Learn more about us: https://www.hillebrandgori.com/
Hillebrand Gori is looking for a Logistics Coordinator.
Job Purpose:
Administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies.
Key Tasks:
- Support administration of import/ export plans and processes to optimize service and performance
- Execute transactional operational activities related to import/ export in adherence to regulations and internal procedures
- Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
- Calculate duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
- Process, handle, distribute and archive all required import/ export documents
- Verify invoices and shipping documents to enhance accordance with federal regulations
- Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
- Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
- Perform IT systems related tasks to provide updated information on shipment
- Work with internal functions such as customer service, product, sales, etc.
- Coordinate with overseas office to check and verify shipment information
- Identify and resolve recurring issues, and suggest modifications for import/ export work methods focusing on increasing effectiveness and efficiency
- May provide functional guidance, advice or training to less experienced positions
Skills:
Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation
Qualifications & Key Requirements:
Education Level
- Bachelor’s Degree or equivalent experience/qualification
Experience Level
- Less than 2 years
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Cape Town?
Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
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