Logistics Customer Engagement Specialist

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Logistics Customer Engagement Specialist, to join the Midrand team at CCBA. The role will report to the Country Lead Customer Engagement.

CCBA is the 8th largest Coca-Cola?authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40 of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.

Key Purpose The Logistics Customer Engagement Specialist is responsible for elevating the customer experience through proactive engagement, data-driven insights, and seamless collaboration across the logistics value chain. This role champions the voice of the customer by analyzing feedback, resolving escalations, and driving targeted engagement programs that enhance satisfaction and strengthen loyalty. Working closely with Distribution, Warehouse, Supply Chain, and Sales teams, the specialist ensures operational excellence by reducing service failures, improving delivery performance, and enabling On Time, In Full execution. Ultimately, this role exists to create a frictionless customer journey, boost service quality, and support continuous improvement across Logistics.