Logistics/Shipping Coordinator

PURPOSE OF JOB

Responsible for the processing and making bookings in accordance with standard operating procedures.

To oversee all aspects of the day-to-day operations of assigned customer(s).

KEY PERFORMANCE AREAS

● Attend Client/Operation planning meetings

● Provide shipping options/routes/stacks dates/ETD’s/ETA’s to clients

● Ensure customer has relevant rates for the above mentioned on quotation

● Request ad hoc rates for customer(s) with the commercial team.

● Ensure receipt of Line booking confirmation. Verifying information correct as per customer

instruction including capturing the correct freight contract.

● Forwarding correct booking confirmation to customer as and when required / agreed.

● Insert operational data e.g. container numbers / product & temp info in system.

● Interacting with intermodal in regard to any changes/amendments/issues with container loads

● Communicate with Shipping line and client in regard to equipment/depot issues

● Obtain support documents i.e. packing lists/addendums/commercial invoice(s) from Customer and ensure the same is shared with the dedicated Documentation Controller.

● Manage deadlines with shipping lines and other various parties and share internally and externally, as needed.

● Arrange Late arrivals etc. (anything additional regarding container bookings)

● Inform customer of additional/incidental charges and obtain written confirmation from Customer

on acceptance, with relevant comments on system.

QUALIFICATIONS, COMPETENCIES AND SKILLS

● Grade 12 (Essential)

● Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business

Management or related field (Preferred).

● A minimum of 2-years’ experience in Freight Forwarding and Logistics experience in both Sea and Air freight (Preferably export related).

● After hour availability is essential.

● Identify needs in the team and assist as and where needed.

● To have working knowledge of Google Workspace and Excel (Desirable).

● Ability to work under pressure and meet daily, weekly and monthly deadlines.

● Strong organisational and communication skills to manage and prioritise workload.

● Attention to detail and accuracy.

● Fast learner in internal and external computer systems and processes.

● Ability to work with multiple key stakeholders both internally and externally