[Long-Term and Full-Time] Remote English Customer Service Agent
Pet Media Group
Other,
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
About Pet Media Group
Pet Media Group (PMG) is a Stockholm-based scale-up that acquires, launches, and develops market-leading pet marketplaces globally, with over 1 million animals rehomed every year throughout Scandinavia (hästnet.se), the UK (pets4homes.co.uk), Europe: Germany (deine-tierwelt.de), Italy (annuncianimali.it), Spain (mundoAnimalia.com), the Netherlands (puppyplaats.nl), and the US (lancasterpuppies.com).
The way pets find new loving homes has virtually remained the same for ages, and we are on a mission to make that process more trusted, safe, and convenient through innovative technology.
What you’ll be doing
As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders on Pets4Homes and Lancaster Puppies, our UK and US-based marketplaces (www.pets4homes.co.uk and www.lancasterpuppies.com). The workload is predominantly on our English markets, but knowing German is a big plus. Our users are highly engaged with our website, and we take pride in operating a safe and responsible marketplace.
Your daily tasks will include moderating listings and providing customer support via email. You’ll primarily use our internal back-office systems and Freshdesk to communicate with users. You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards.
Our websites never sleep! We are looking for a remote team member who is available to work up to 40 hours per week for a long-term project covering evenings (CET) and ALMOST ALL weekends.
Coverage requirement
- 14:00-23:00 or 15:00-0:00 CET
- Most weekends (flexible time) CET
IMPORTANT: You must be able to work at least three weekends per month.### What you’ll need to succeed
You are an unpretentious and kind person who does not deem any task too big or too small. With excellent communication skills, you take pride in delivering exceptional service, ensuring every customer feels valued and cared for.
You’re organized, detail-focused, and love solving problems. Working together to find the best solutions is something you enjoy, and your careful eye for detail helps ensure our listings meet high standards before approval.
Requirements
- Passionate about animal welfare and pets
- Being able to provide excellent Customer Support
- Fluent business English (written and spoken)
- Fluent business German is a BIG plus!
- A proactive and independent mindset
- The ability to challenge existing processes in order to raise the bar both for user happiness and animal welfare
Do you believe you’re our next Petster? In that case, we’d love to hear from you!
We look forward to receiving your application!
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday