M6730:Tech Services Spec

Field IT; Infrastructure; Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, & 3Rd Party Organizations in the Diagnostics, Maintenance, & Support of all Electronic Technologies, Networks, & Software Applications Deployed; Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component, Network, Hardware, & Software Problems

Connect Your Potential to Our Possibilities

At FedEx, we connect people and possibilities across the globe. As a Technology Services Specialist, you won’t just be fixing systems—you’ll be enabling seamless logistics, supporting critical operations, and driving digital transformation across the Sub-Saharan Africa (SSA) market.

Based in Cape Town and operating as a key autonomous link for our Johannesburg-based IT leadership team, you will serve as the hands-on and remote technical authority for FedEx operations staff, external customers, and third-party partner organizations.

What You’ll Do

In this dynamic, high-impact role, you will manage, maintain, and troubleshoot the hardware, software, and network infrastructure that keeps our regional supply chain moving.

Key Responsibilities:

• Field & Remote IT Support: Provide remote, on-site, and depot technical support across electronic technologies, network infrastructure, and deployed software applications for FedEx operations, regional customers, and vendors.
• Problem Isolation & Diagnostics: Perform end-to-end technical problem resolution, isolating complex hardware, software, component, and network issues across local and remote SSA sites.
• Process & System Improvement: Apply specialist technical knowledge to execute and review cross-departmental procedures, ensuring alignment with divisional and global corporate goals.
• Design & Implementation: Participate in—and occasionally lead—the design, testing, and deployment of new technology processes and infrastructure enhancements within your domain.
• Autonomous Operations: Act as the trusted technical anchor in Cape Town, managing site visits, remote troubleshooting, and vendor coordination independently while keeping in close sync with the Johannesburg team.

What We Are Looking For

We are seeking a proactive self-starter who thrives when working independently, possesses strong technical intuition, and communicates effectively across distance and diverse teams.

Minimum Qualifications & Experience:

• 3 to 4 years of hands-on experience in Field IT, Infrastructure Support, Network Diagnostics, or Technical Customer Support.
• Proven track record of supporting deployed hardware, enterprise applications, and network components both remotely and on-site.
• Willingness and ability to work autonomously in Cape Town while supporting remote environments across the SSA region.

Core Competencies:

• Analytical & Problem-Solving Skills: Sharp diagnostic ability to trace, isolate, and resolve root-cause technical issues efficiently.
• Judgement & Decision-Making: Sound technical and operational decision-making under pressure to minimize downtime.
• Interpersonal & Communication Skills: Clear, empathetic communication when supporting field staff, remote users, and key clients.
• Influencing & Persuasion Skills: Ability to collaborate effectively across departments, guide third-party vendors, and champion best practices remotely.

Why FedEx?

• Empowerment & Autonomy: Drive results independently with the trust and backing of a world-class global organization.
• Regional Impact: Play a direct role in keeping trade and logistics moving reliably across Sub-Saharan Africa.
• Growth & Innovation: Access continuous learning, specialist process exposure, and career development within FedEx Global IT.
• People First Culture: Work in a supportive environment that values safety, integrity, innovation, and teamwork—no matter where your seat is located.

Ready to shape the future of global logistics?

Apply today to join our team in Cape Town and make a global impact from day one.

Analytical Skills;Problem Solving Skills;Judgement & Decision Making Skills;Influencing & Persuasion Skills;Interpersonal Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.